Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $11.50 - $16.25
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Training and Development
Job Description
City Winery stands as a remarkable fusion of culinary excellence, live entertainment, and a passion for premium wines. Established in 2008 by music industry veteran Michael Dorf, this innovative company has redefined the experience of live music paired with fine dining and locally produced, award-winning wines. City Winery operates as a unique venue that combines a fully functioning winery with intimate concert spaces, food and wine classes, and private events tailored to a sophisticated and culturally engaged clientele. This creates an unparalleled wine country atmosphere right in the heart of bustling city life, attracting food lovers and concertgoers alike who... Show More
Job Requirements
- Minimum 1 year hosting experience in a fast-paced, high-volume environment
- strong interpersonal skills
- ability to manage reservations and guest inquiries
- excellent communication skills
- ability to multitask effectively
- flexible availability including weekends and holidays
- physical stamina for standing and walking for long periods
- ability to lift up to 50 lbs
- fluency in English
- polished and professional appearance
Job Qualifications
- 1+ years experience as a Host in a fast-paced, high-volume service environment or equivalent relevant experience
- strong work ethic
- team player
- exceptional guest service skills
- ability to consistently deliver high-quality guest experiences and exceed guest expectations
- effective communication and interpersonal skills
- aptitude to resolve problems
- ability to execute professional guest service experience
- ability to handle all guests with composure and hospitality
- polished presentation
- ability to work both independently and in a team environment
- fluently literate in English including ability to read, write, communicate, conduct basic business-related mathematics, and operate a POS system
- ability to work a flexible schedule including days, nights, weekends, and holidays
- physical ability to perform the role including standing/walking for the entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs
Job Duties
- Provide positive guest experience including greeting, conversing with, and thanking departing guests
- escort guests to seats and set them up for a pleasurable dining experience based on appropriate floor plan
- accommodate guest requests while seeking management approval when appropriate
- manage all call-ins and walk-in inquiries, directing to appropriate departmental contacts or taking messages and communicating to such departments as necessary
- ensure all dining areas are tidy, presentable, and in safe condition and set up/rearrange/breakdown dining room for service accordingly
- manage miscellaneous day-to-day communications, including but not limited to, voicemails, emails, deliveries, and reservation calls and communicate any important reservations/guest inquiries
- maintain all reservations/seating through designated system
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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