Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional Development
Flexible Schedule
Job Description
Invited is a leading company in the hospitality and service industry, established in 1957 with a steadfast commitment to building meaningful relationships and enriching the lives of its members, guests, and over 17,000 employees. As the largest owner and operator of private clubs across the United States, Invited manages over 130 premier country clubs, city clubs, and athletic clubs nationwide. These clubs are renowned for offering exceptional amenities such as championship golf courses, contemporary workspaces, exquisite handcrafted cuisine, resort-style pools, cutting-edge racquet facilities, and comprehensive fitness centers. This diverse range of facilities ensures that each club member experiences a luxurious... Show More
Job Requirements
- Must be able to stand, walk, and perform physical activities for extended periods
- Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases
- Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding or unfolding as required
- Able to lift, carry, push, and pull up to 100 lbs occasionally
- Effective communication skills, including talking and hearing, with sufficient visual acuity
- Attendance requirements as outlined on the weekly schedule
- Additional hours required to meet deadlines, including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Previous experience in the service or hospitality industry is an advantage
- Experience operating a multi-line telephone system
- Proven ability to handle sensitive member information with the highest level of confidentiality
- Strong communication skills with the ability to follow instructions accurately
Job Duties
- Maintain Invited service standards as outlined in the food and beverage service training program
- Greet members and guests by name, providing a warm and welcoming experience
- Seat members and guests while ensuring high-quality service and attention to their needs
- Converse with members and guests in a professional manner, staying calm under pressure
- Assist service staff as needed, adhering to Invited standards of service
- Ensure the host podium is organized and close out the podium at the end of each shift
- Complete daily assignments and side work to meet standards, including keeping work areas organized and sanitized, and stocking supplies
- Support employees and contribute to team efforts to deliver the three-steps of service
- Notify management of any members or guests complaints immediately and practice effective service recovery
- Handle last-minute requests and changes from members and guests professionally
- Assist others as needed and take on additional tasks as assigned by management
- Follow all company, club, and department policies, procedures, and instructions
- Maintain a high level of professionalism and commitment to excellence in interactions with members, colleagues, and staff
- Follow safe working practices and ensure compliance with safety guidelines
- Take initiative in personal and professional growth and maintain any required certifications relevant to the role
- Address and resolve challenges using available resources, working with regional and corporate teams
- Attend daily briefings and actively engage in required activities
- Wear a clean, neat uniform that meets club standards
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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