Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $22.00
Work Schedule
Flexible
Weekend Shifts
Job Description
Twin City Grill, located on the first floor of the Mall of America, is a beloved American grill and a local Minnesota favorite. This restaurant offers a cozy and comfortable environment where guests can enjoy homemade comfort foods away from the bustle of the mall. Known for its classic dishes such as the Northern Lakes Walleye Fish Fry, Prime Meatloaf with old fashioned gravy, and Roast Turkey with scratch-made stuffing, Twin City Grill prides itself on serving hearty meals that evoke a sense of home. The establishment also features a relaxing dining room, providing a perfect retreat where guests can... Show More
Job Requirements
- High school diploma or equivalent
- ability to work flexible hours including weekends
- ability to communicate effectively in English
- ability to stand and walk for extended periods
- ability to lift up to 50 pounds occasionally
- ability to work in a fast-paced, crowded environment
- willingness to complete alcohol awareness training
- ability to follow safety and sanitation procedures
Job Qualifications
- High school diploma or equivalent
- excellent communication skills
- prior experience in hospitality or customer service preferred
- ability to multitask and remain calm under pressure
- proficiency in English
- strong interpersonal skills
- ability to follow instructions and safety protocols
- basic computer skills including phone and reservation systems
- ability to work flexible schedules including weekends
Job Duties
- Warmly greet and seat guests in the restaurant
- answer telephones and take orders, messages and reservations
- available to work a variety of hours, days and shifts, including weekends
- safely and effectively move chairs, tables, highchairs and booster seats
- safely and effectively use and operate all necessary tools and equipment
- ability to communicate in English in order to perform and follow job requirements in written and spoken direction
- multitask calmly and effectively
- work in a confined, crowded space of variable noise and temperature levels
- able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
- ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
- ensure the overall guest experience exceeds expectations and anticipate guests' needs
- greet guests with a warm, sincere smile
- use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
- assist with clearing, cleaning and resetting tables and maintain restrooms
- sell and accurately account for gift cards
- use proper phone and voicemail etiquette and guidelines
- understand and respond knowledgeably to questions about the restaurant and menu
- follow all steps of service
- understand and follow the food allergy procedure and special orders/restrictions
- proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems
- comply with all safety and sanitation guidelines and procedures
- successfully complete alcohol awareness training
- follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
- get along well with others and be a team player
- other duties will be assigned as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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