Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
inclusive work environment
Job Description
Invited is a distinguished leader in the hospitality and service industry, recognized as the largest owner and operator of private clubs across the United States. Since its establishment in 1957, the company has prioritized building meaningful relationships and enriching the experiences of its members, guests, and a dedicated workforce exceeding 17,000 employees. With an expansive portfolio of over 130 clubs—including country clubs, city clubs, and athletic clubs—Invited offers unparalleled amenities that cater to a diverse clientele. These amenities include championship golf courses, state-of-the-art racquet facilities, modern workspaces, handcrafted cuisine, resort-style pools, and comprehensive fitness centers. The company's commitment to quality... Show More
Job Requirements
- Must be able to stand, walk, and perform physical activities for extended periods
- Ability to work in varying temperatures and environments with potential exposure to dust, fumes, or gases
- Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding or unfolding as required
- Able to lift, carry, push, and pull up to 100 lbs occasionally
- Effective communication skills including talking and hearing with sufficient visual acuity
Job Qualifications
- High school diploma or equivalent
- Previous experience in the service or hospitality industry is an advantage
- Experience operating a multi-line telephone system
- Proven ability to handle sensitive member information with confidentiality
- Strong communication skills with the ability to follow instructions accurately
Job Duties
- Maintain Invited service standards as outlined in the F&B service training program
- Greet members and guests by name, providing a warm and welcoming experience
- Seat members and guests while ensuring high-quality service and attention to their needs
- Converse with members and guests in a professional manner, staying calm under pressure
- Assist service staff as needed, adhering to Invited standards of service
- Ensure the host podium is organized and close out the podium at the end of each shift
- Complete daily assignments and side work including keeping work areas organized and sanitized, and stocking supplies
- Support employees and contribute to team efforts to deliver the 3-steps of service
- Notify management of any members or guests complaints immediately and practice effective service recovery
- Handle last-minute requests and changes from members or guests professionally
- Assist others as needed and take on additional tasks as assigned by management
- Follow company, club, and department policies, procedures, and instructions
- Maintain professionalism and commitment to excellence in interactions
- Follow safe working practices and encourage others to do the same
- Take initiative in personal and professional growth and maintain required certifications
- Address and resolve challenges using available resources
- Attend daily briefings and actively engage in required activities
- Wear a clean, neat uniform that meets club standards
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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