Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $22.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Restaurant Discounts
Employee assistance program
Paid vacation
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Accident protection
critical illness insurance
Domestic Partner Benefits
401(k)
Job Description
Twin City Grill, located on the first floor of the Mall of America, is a beloved American grill and a local Minnesota favorite that prides itself on offering a warm, comfortable dining environment paired with homemade comfort foods. Known for its relaxing dining room, this establishment provides a retreat from the hustle and bustle of the mall while serving up classic dishes that have become staples to the local community and visitors alike. Whether guests are enjoying the Northern Lakes Walleye Fish Fry or savoring grill favorites such as the Prime Meatloaf with old-fashioned gravy or the Roast Turkey with... Show More
Job Requirements
- Ability to stand and walk for entire shifts
- ability to safely lift and move up to 50 pounds
- ability to work various shifts, including weekends
- proficiency in English for communication and following directions
- ability to work in variable temperature and noise environments
- willingness to follow company policies and complete necessary training
- ability to use reservation and phone systems
- physical ability to move restaurant furniture and equipment
- commitment to providing excellent guest service
Job Qualifications
- High school diploma or equivalent preferred
- previous experience in a customer service or hospitality role is an asset
- excellent communication and interpersonal skills
- capacity to multitask effectively in a fast-paced environment
- familiarity with reservation and telecommunication systems preferred
- ability to maintain a professional and friendly demeanor under pressure
- knowledge of safety and sanitation standards
- ability to respond to guest needs with patience and tact
- strong teamwork and collaboration skills
Job Duties
- Warmly greet and seat guests in the restaurant
- answer telephones, and take orders, messages and reservations
- available to work a variety of hours, days and shifts, including weekends
- safely and effectively move chairs, tables, highchairs and booster seats
- safely and effectively use and operate all necessary tools and equipment
- ability to communicate in English in order to perform and follow job requirements in written and spoken direction
- multitask calmly and effectively
- work in a confined, crowded space of variable noise and temperature levels
- able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
- ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
- ensure the overall guest experience exceeds expectations and anticipate guests' needs
- greet guests with a warm, sincere smile
- use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
- assist with clearing, cleaning and resetting tables and maintain restrooms
- sell and accurately account for gift cards
- use proper phone and voicemail etiquette and guidelines
- understand and respond knowledgeably to questions about the restaurant and menu
- follow all steps of service
- understand and follow the food allergy procedure and special orders/restrictions
- proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems
- comply with all safety and sanitation guidelines and procedures
- successfully complete alcohol awareness training
- follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
- get along well with others and be a team player
- other duties will be assigned as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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