Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $24.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Restaurant Discounts
Employee assistance program
Paid vacation
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Accident protection
critical illness insurance
Domestic Partner Benefits
401(k)
Job Description
Located in the vibrant neighborhoods of River North, Fulton Market, and Streeterville in Chicago, Ramen-san is a dynamic and lively neighborhood noodle den and bar that draws inspiration from traditional ramen shops in Japan. The establishment is known for offering an authentic dining experience featuring a half-dozen different bowls of ramen, blast-chilled beer, and rare expressions of Japanese whisky. Open during lunch, dinner, and late night hours, the menu also boasts Asian-inspired dishes such as traditional okonomiyaki on weekends and Late Night Fried Rice served daily after 10 PM. Ramen-san represents a unique blend of cultural heritage and contemporary dining... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role preferred
- Ability to communicate effectively in English
- Physical ability to move and lift up to 50 pounds
- Availability to work varied shifts including nights and weekends
- Willingness to comply with all safety and sanitation standards
Job Qualifications
- Excellent communication and interpersonal skills
- Ability to multitask and remain calm under pressure
- Ability to work a flexible schedule, including nights, weekends and holidays
- Basic knowledge of restaurant reservation and telephone systems
- Strong customer service orientation
- Ability to lift and move furniture safely
- Ability to stand for extended periods
- Willingness to assist team members as needed
- Understanding of food allergy protocols and safety guidelines
- Successful completion of alcohol awareness training
Job Duties
- Warmly greet and seat guests in the restaurant
- Answer telephones, and take orders, messages and reservations
- Available to work a variety of hours, days and shifts, including weekends
- Safely and effectively move chairs, tables, highchairs and booster seats
- Safely and effectively use and operate all necessary tools and equipment
- Ability to communicate in English in order to perform and follow job requirements in written and spoken direction
- Multitask calmly and effectively
- Work in a confined, crowded space of variable noise and temperature levels
- Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
- Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
- Ensure the overall guest experience exceeds expectations and anticipate guests' needs
- Greet guests with a warm, sincere smile
- Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
- Assist with clearing, cleaning and resetting tables and maintain restrooms
- Sell and accurately account for gift cards
- Use proper phone and voicemail etiquette and guidelines
- Understand and respond knowledgeably to questions about the restaurant and menu
- Follow all steps of service
- Understand and follow the food allergy procedure and special orders/restrictions
- Proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems
- Comply with all safety and sanitation guidelines and procedures
- Successfully complete alcohol awareness training
- Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
- Get along well with others and be a team player
- Other duties will be assigned as needed
Job Qualifications
Experience
No experience required
Job Location
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