Job Overview
Compensation
Type:
Hourly
Rate:
Range $12.00 - $14.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Flexible Schedule
Professional development opportunities
Equal opportunity employer
Job Description
Raines Co. is a distinguished hospitality company known for its commitment to excellence and elevating the dining experience across its portfolio of restaurants and entertainment venues. With a reputation for luxury and attention to detail, Raines Co. emphasizes creating memorable, high-end experiences for every guest. Their venues combine ambiance, quality service, and culinary innovation to deliver exceptional service and atmosphere. The company is dedicated to fostering a welcoming work environment and encourages growth and professional development among its staff. As an equal opportunity employer, Raines Co. values diversity and inclusion, ensuring a respectful workplace for all employees.
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Job Requirements
- High school diploma or equivalent
- Previous customer service or hospitality experience preferred
- Ability to remain professional and courteous in high-pressure situations
- Basic computer skills including reservation system operation
- Availability to work evenings, weekends, and holidays
- Ability to stand for extended periods
- Willingness to undergo pre-employment background check
Job Qualifications
- Excellent communication and interpersonal skills
- Previous experience in fine dining or luxury hospitality preferred
- Ability to manage multiple tasks efficiently under pressure
- Familiarity with reservation systems such as OpenTable or Resy
- Polished and professional appearance
- Strong organizational and multitasking abilities
- Genuine passion for hospitality and guest service
Job Duties
- Warmly greet guests upon arrival, exhibiting fine-dining appropriate courtesy, tone, and demeanor
- Escort guests to their tables, ensuring a smooth and welcoming introduction to the dining experience
- Provide menus, share information about the restaurant, and answer initial questions
- Maintain a polished and professional appearance consistent with luxury hospitality standards
- Manage the reservation system (e.g., OpenTable, Resy) with accuracy and efficiency
- Coordinate seating to optimize flow, balance server sections, and maintain the highest level of guest satisfaction
- Track and manage waitlists, providing accurate wait-time estimates and offering thoughtful communication during delays
- Note and communicate guest preferences or special occasions (e.g., anniversaries, allergies, VIP guests)
- Liaise between the front-of-house and back-of-house teams to support smooth operations
- Communicate guest needs or concerns to management promptly and discreetly
- Keep servers and managers informed of table status, pacing, and any special requests
- Assist with coat check, door service, or phone support as needed
- Maintain cleanliness and presentation of the entrance, host stand, menus, and dining room as required
- Support the service team by helping with minimal tasks during peak hours (presenting menus, resetting tables, etc.) while maintaining host responsibilities
Job Qualifications
Experience
Entry Level (1-2 years)