Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $22.00
Work Schedule
Weekend Shifts
Benefits
Restaurant Discounts
Employee assistance program
Paid vacation
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Accident protection
critical illness insurance
Domestic Partner Benefits
401k
Job Description
Twin City Grill, conveniently located on the first floor of the Mall of America, is a beloved American grill known for its warm atmosphere and homemade comfort foods. This local Minnesota favorite offers diners a peaceful escape from the hustle and bustle of the mall within a relaxing dining room. The restaurant specializes in classic dishes such as the Northern Lakes Walleye Fish Fry, Prime Meatloaf with old-fashioned gravy, and Roast Turkey with stuffing made from scratch. Guests can enjoy a comfortable and inviting environment with a variety of offerings including local craft beers, hand-shaken cocktails, and one of 20... Show More
Job Requirements
- Ability to stand and walk for an entire shift
- Ability to safely move and lift up to 50 pounds
- Ability to work a flexible schedule including weekends
- Ability to communicate clearly in English
- Ability to multitask in a fast-paced environment
- Must be able to follow safety and sanitation guidelines
- Willingness to assist in various restaurant duties as assigned
- Must be at least 18 years old
Job Qualifications
- High school diploma or equivalent preferred
- Previous experience in a customer service or hospitality role is a plus
- Ability to communicate effectively in English, both written and spoken
- Strong multitasking and organizational skills
- Positive attitude and excellent interpersonal skills
- Ability to handle guest interactions with patience and courtesy
- Willingness to work varied shifts including evenings and weekends
- Basic computer skills for operating reservation and phone systems
- Ability to follow all safety, sanitation, and alcohol awareness protocols
Job Duties
- Warmly greet and seat guests in the restaurant
- Answer telephones, and take orders, messages and reservations
- Available to work a variety of hours, days and shifts, including weekends
- Safely and effectively move chairs, tables, highchairs and booster seats
- Safely and effectively use and operate all necessary tools and equipment
- Ability to communicate in English in order to perform and follow job requirements in written and spoken direction
- Multitask calmly and effectively
- Work in a confined, crowded space of variable noise and temperature levels
- Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
- Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
- Ensure the overall guest experience exceeds expectations and anticipate guests' needs
- Greet guests with a warm, sincere smile
- Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
- Assist with clearing, cleaning and resetting tables and maintain restrooms
- Sell and accurately account for gift cards
- Use proper phone and voicemail etiquette and guidelines
- Understand and respond knowledgeably to questions about the restaurant and menu
- Follow all steps of service
- Understand and follow the food allergy procedure and special orders/restrictions
- Proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems
- Comply with all safety and sanitation guidelines and procedures
- Successfully complete alcohol awareness training
- Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
- Get along well with others and be a team player
- Other duties will be assigned as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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