Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Paid Time Off
Career Development
Employee wellness programs
Job Description
Soho House is a renowned global private members' club, known for its unique blend of luxury, comfort, and exclusivity. Operating in key cities around the world, Soho House offers members and their guests a welcoming environment with exceptional service, combining dining, entertainment, and networking opportunities under one roof. The brand is celebrated for its stylish interiors, top-tier amenities, and commitment to fostering community among its members. Soho House locations typically include restaurants, bars, cinemas, and workspaces, catering to creative professionals and discerning clientele who seek both leisure and professional engagement in an elegant setting.
The role of a... Show More
The role of a... Show More
Job Requirements
- Minimum of 3+ years' experience in a similar role
- OpenTable and MICROS experience required
- Experience answering high-volume phone lines professionally, timely and thoroughly
- Strong problem solving and conflict resolution skills
- Detail oriented and able to multi-task in a demanding environment
- Strong communication and ability to follow instructions
- Flexible schedule including nights, weekends and holidays
- Ability to stand and work on feet for 8-10 hours
- Ability to grasp, hold and turn objects with hands
- Ability to move quickly throughout the club
- Ability to clearly communicate with guests, members and coworkers
- Ability to reach and handle computer, keyboard and desktop items
- Ability to kneel, bend, crouch and climb occasionally
Job Qualifications
- Minimum of 3+ years' experience in a similar role
- Must have OpenTable and MICROS experience
- Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities
- Problem solving skills and bring conflict resolution to any anticipated or current matter
- Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
- Strong communication skills and ability to understand and follow written and verbal instructions
- Flexible schedule and ability to work nights, weekends and holidays as needed
Job Duties
- Ensure every member and guest is welcomed by name if local/applicable and new guests are welcomed with open arms and in a hospitable manner
- Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees
- Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution
- Punctuating all calls and interactions with friendliness, accuracy, and discretion
- Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly
- Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
- Influence a fun and positive atmosphere by being approachable and professional
- Perform other duties as assigned by supervisor/manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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