Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.96 - $29.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
401k
Job Description
Crossover Health is a pioneering healthcare organization dedicated to revolutionizing the way health services are delivered. They operate as a national, team-based medical group that emphasizes wellbeing and prevention beyond traditional sick care. The company's innovative Primary Health model is founded on trusted relationships, an interdisciplinary care team approach, and outcomes-based payment structures. Crossover Health seamlessly integrates primary care, physical medicine, mental health, health coaching, care navigation, and more, providing care through in-person visits, virtual appointments, and asynchronous messaging. This comprehensive and proactive healthcare model supports members in embracing their health as an integral part of their lifestyle, ultimately fostering... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- 1 year of experience in customer service position
Job Qualifications
- Bachelor's degree or equivalent experience
- 1 year of experience in customer service position
- excellent computer skills and familiarity with Apple products, ChromeOS or client-branded Windows products
- excellent interpersonal skills and the ability to work effectively in a highly collaborative care team environment
- proven organizational skills
- high level of ownership, accountability and initiative
- experience with multitasking, issue resolution, and conflict management
- experience in a health care service delivery environment
- BLS (Basic Life Support) certification
Job Duties
- Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism
- demonstrates a commitment to quality, delivering uncompromised service and outcomes
- accommodates special requests for member support whenever possible and helps to promptly resolve member questions
- assists with assigned projects and special provider or patient requests
- assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery
- processes transactions required to begin or complete the visit
- demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members
- engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs
- collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience
- performs other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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