Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $13.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
inclusive work environment
Job Description
Invited is a prominent leader in the hospitality and service industry, known for its dedication to building meaningful relationships and enriching the lives of its members, guests, and over 17,000 employees. Established in 1957, Invited has grown to become the largest owner and operator of private clubs across the United States. The company proudly manages more than 130 exclusive country clubs, city clubs, and athletic clubs, each offering first-class amenities such as championship golf courses, modern and comfortable workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, and comprehensive fitness centers. Invited's commitment to excellence and inclusivity positions it as an... Show More
Job Requirements
- Must be able to stand, walk, and perform physical activities for extended periods
- ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases
- capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required
- able to lift, carry, push, and pull up to 100 lbs occasionally
- effective communication skills, including talking and hearing, with sufficient visual acuity
Job Qualifications
- High school diploma or equivalent
- previous experience in the service or hospitality industry is an advantage
- experience operating a multi-line telephone system
- proven ability to handle sensitive member information with the highest level of confidentiality
- strong communication skills with the ability to follow instructions accurately
Job Duties
- Maintain Invited service standards as outlined in the F&B service training program
- greet members/guests by name, providing a warm and welcoming experience
- seat members/guests while ensuring high-quality service and attention to their needs
- converse with members/guests in a professional manner, staying calm under pressure
- assist service staff as needed, adhering to the Invited standards of service
- ensure the host podium is organized and close out the podium at the end of each shift
- complete daily assignments and side work to meet standards, including keeping work areas organized and sanitized, and stocking supplies
- support employees and contribute to team efforts to deliver the 3-steps of service
- notify management of any members/guests complaints immediately and practice effective service recovery
- handle last-minute requests and changes from members/guests professionally
- assist others as needed and take on additional tasks as assigned by management
- follow all company, club, and department policies, procedures, and instructions
- maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff
- follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same
- take the initiative in personal and professional growth and maintain any required certifications relevant to your role
- address and resolve challenges using available resources, working with regional and corporate teams to support club operations
- attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success
- wear a clean, neat uniform that meets club standards
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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