Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $13.00
Work Schedule
Flexible
Benefits
weekly pay
Staff Member discounts
Tuition Reimbursement
Fun upbeat working environment
career growth
401K Matching
Paid Time Off
Job Description
Margaritaville and Landshark is a vibrant and welcoming hospitality company that has successfully created an atmosphere where people from diverse backgrounds come together to enjoy a unique and fun experience. Known widely for their engaging environment, Margaritaville and Landshark go beyond just offering food and beverages—they offer guests a form of escapism from everyday life, creating a slice of paradise in each location. This company thrives to deliver outstanding guest satisfaction through its warm ambiance and dedicated staff. With a reputation as one of the top employers in the hospitality industry, it stands out because of its competitive wages, comprehensive... Show More
Job Requirements
- One year in a guest service position preferred
- previous experience in a food and beverage environment helpful
- good written and verbal communication skills
- ability to interact professionally with other departments and outside contacts
- ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision
- good judgment and decision-making abilities
- high school degree or GED preferred
- must be able to work in a fast-paced, high energy, and physically demanding environment
- must be able to spend 100% of working time standing, walking, and reaching
- pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position
- feeling or grasping objects of different size and shape
- maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces
- will be required to use physical capabilities including climbing and ascending or descending ladders, stairs, and ramps
- must be able to carry loads greater than 35 pounds and exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently
- must be able to communicate clearly with guests in the primary language of the restaurant (primarily English)
- hearing sounds at normal speaking levels with or without correction
- specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus
- exposed to weather conditions and prevalent temperature changes
- subject to moderate to high ambient noise levels
- frequently required to function in narrow aisles or passageways
- hazards include cuts from broken glass and metal cans, burns, slipping and tripping
- frequently required to wash hands and/or wear gloves
- ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- ability to effectively present information and respond to questions from groups of managers, clients, and guests
- expressing or exchanging ideas or instructions by the spoken word
- ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Job Qualifications
- One year in a guest service position preferred
- previous experience in a food and beverage environment helpful
- good written and verbal communication skills
- ability to interact professionally with other departments and outside contacts
- ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision
- good judgment and decision-making abilities
- high school degree or GED preferred
Job Duties
- Handles initial and final contact with all guests
- greets guests in a positive, professional, and welcoming manner and thanks them as they leave
- provides information and conversation while guests are waiting and seated
- introduces guests to their server
- accommodates guests with special requests
- maintains positive guest satisfaction by answering questions thoroughly, handling complaints or directing them to a manager, and providing specific item suggestions and information about the establishment
- quotes accurate wait times, distributes paging devices (if applicable), and maintains time efficient list
- directs guests to proper holding/waiting area
- coordinates orderly movement of guests within the food service area with utilization of a table management system
- knows table numbers, seating floor plans, and server/busser assignments
- communicates effectively with all guests, co-workers and management
- maintains organization of host stand and keeps supplies stocked
- answers telephone calls and related questions
- maintains cleanliness around front facade of the building and guest restrooms
- monitors and stocks restroom supplies
- assists management in training new staff members within their department when applicable
- completes all opening, running, and closing duties as assigned
- maintains high-level of knowledge regarding the company’s products and happenings, and communicates properly to guests
- establishes rapport with all guests through name recognition
- notifies manager/supervisor of low inventory and recommends new inventory
- communicates opportunities and concerns
- performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency
- adheres to responsible alcohol service established by company policy
- understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management
- adheres to all company policies and procedures as established in the staff member handbook
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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