Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Flexible
Benefits
weekly pay
Staff Member discounts
Tuition Reimbursement
Fun upbeat working environment
career growth
401K Matching
Paid Time Off
Job Description
Margaritaville and Landshark is a vibrant and welcoming entertainment and dining destination, renowned for creating a paradise-like atmosphere where guests from all walks of life come together to relax and enjoy. As a leader in the hospitality industry, the company prides itself on delivering fun, escapism, and exceptional customer service experiences. With a reputation as one of the top employers in the sector, Margaritaville and Landshark offers competitive wages, comprehensive benefits packages, and ample opportunities for career advancement. Approximately 90 percent of team members express love for their jobs, and 92 percent feel proud to be part of the Margaritaville... Show More
Job Requirements
- High school degree or GED preferred
- one year in a guest service position preferred
- previous experience in a food and beverage environment helpful
- good written and verbal communication skills
- ability to interact professionally with other departments and outside contacts
- ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision
- good judgment and decision-making abilities
- must be able to work in a fast-paced, high energy, and physically demanding environment
- must be able to spend 100% of working time standing, walking, and reaching
- capable of pushing, pulling and lifting objects
- ability to maintain body equilibrium to prevent falling
- able to climb ladders, stairs, and ramps
- must be able to carry loads greater than 35 pounds and exert force as required
- must communicate clearly in English primarily
- hearing ability adequate to hear normal speaking levels
- specific vision abilities including close, distance, color, peripheral and depth perception
- ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
- ability to effectively present information and respond to questions from groups of managers, clients, and guests
- ability to perform basic mathematical operations
- willing to adhere to all company policies and safety protocols
Job Qualifications
- High school degree or GED preferred
- one year in a guest service position preferred
- previous experience in a food and beverage environment helpful
- good written and verbal communication skills
- ability to interact professionally with other departments and outside contacts
- good judgment and decision-making abilities
- ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision
Job Duties
- Handles initial and final contact with all guests
- greets guests in a positive, professional, and welcoming manner and thanks them as they leave
- provides information and conversation while guests are waiting and seated
- introduces guests to their server
- accommodates guests with special requests
- maintains positive guest satisfaction by answering questions thoroughly, handling complaints or directing them to a manager, and providing specific item suggestions and information about the establishment
- quotes accurate wait times, distributes paging devices if applicable, and maintains time efficient list
- directs guests to proper holding/waiting area
- coordinates orderly movement of guests within the food service area with utilization of a table management system
- knows table numbers, seating floor plans, and server/busser assignments
- communicates effectively with all guests, co-workers and management
- maintains organization of host stand and keeps supplies stocked
- answers telephone calls and related questions
- maintains cleanliness around front facade of the building and guest restrooms
- monitors and stocks restroom supplies
- assists management in training new Staff Members within their department when applicable
- completes all opening, running, and closing duties as assigned
- maintains high-level of knowledge regarding the company's products and happenings, and communicates properly to guests
- notifies manager/supervisor of low inventory and recommends new inventory
- performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency
- adheres to responsible alcohol service established by company policy
- understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management
- adheres to all company policies and procedures as established in the Staff Member Handbook
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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