Job Overview
Compensation
Type:
Hourly
Rate:
Range $10.00 - $15.00
Benefits
Health Insurance
Paid Time Off
Employee Discounts
flexible scheduling
Career development opportunities
Retirement Plan
Employee Meals
Job Description
Phelan Family Brands is a family owned and locally operated restaurant group known for its commitment to creating a welcoming atmosphere and providing excellent dining experiences for its guests. With a strong emphasis on community and quality service, Phelan Family Brands has established itself as a trusted name in the restaurant industry. The group is comprised of several dining establishments that prioritize fresh ingredients, friendly service, and a family-friendly environment, making each visit memorable for guests of all ages. The company prides itself on offering a top-notch work environment where team members feel valued and have numerous opportunities for growth... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in customer service or hospitality preferred
- ability to greet and interact warmly with guests
- excellent communication skills
- ability to multitask and manage waitlists
- reliable attendance and punctuality
- ability to stand for extended periods
- willingness to assist with cleaning and organizational tasks
Job Qualifications
- High school diploma or equivalent
- previous experience in a customer service or hospitality role preferred
- strong interpersonal and communication skills
- ability to multitask and stay organized in a fast-paced environment
- friendly and approachable demeanor
- basic knowledge of electronic seating systems is an advantage
- ability to work as part of a team
- reliable and punctual work ethic
Job Duties
- Warmly greets and seats our guests
- creates regulars by interacting with guests throughout their dining experience
- takes guest information and provides accurate wait quote to guests when tables are not immediately available
- interacts with waiting guests, including children, to ensure that their wait is pleasant
- provides alternatives to guest waiting areas, such as outside on a bench or a seat at the bar
- runs the electronic seating system to ensure server rotation is maintained
- presents menus to guests, informs them of specials, and introduces the server by name
- informs the servers when they are sat
- communicates with managers to inform them of business fluctuations
- observes tables and keeps track of clean, dirty and occupied tables
- pre-bus and bus tables as needed
- inform bussers of dirty tables
- takes drink or appetizer orders as needed
- maintains filled water and tea pitchers, regularly tours the restaurant to interact with our guests and to provide refills to seated guests
- interacts regularly with seated guests to attend to any needs that the server may have missed or the guest needs
- cleans, organizes and stocks menus at the host stand
- maintains an adequate supply of Kid's menus and crayons for waiting and seated guests
- answers the phone and any questions concerning the menu and restaurant
- takes and fills to go orders if applicable
- directs to go guests to the appropriate section of the restaurant
- maintains clean restrooms throughout shift, checking them every fifteen minutes
- sweeping the front area frequently
- creates a friendly and inviting welcome to all job applicants
- maintains a good supply of applications and other hiring paperwork at the host area
- ensures that management is aware of all waiting applicants and other appointments
- upon their departure, holds the door for our guests and warmly thanks them for their patronage
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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