Host

Collingswood, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $12.00 - $16.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Flexible Schedule

Training and development opportunities

Job Description

City Winery is a unique establishment that seamlessly combines a fully functioning winery, an intimate concert venue, food and wine classes, private event spaces, and fine dining under one roof. Founded in 2008 by music industry veteran and visionary Michael Dorf, City Winery has carved out a distinctive niche in the hospitality and live entertainment industry. It offers a sophisticated blend of culinary excellence, live music, and cultural experiences designed to captivate foodies, wine enthusiasts, and active patrons of the arts. Located in the heart of large urban centers, City Winery brings the essence of the wine country experience directly... Show More

Job Requirements

Minimum 1 year experience as host in fast-paced, high-volume service environment
Strong communication skills
Ability to resolve guest issues effectively
Polished and professional appearance
Capability to work independently and collaboratively
Flexibility to work varied shifts including weekends and holidays
Physical ability to stand and walk for full shift and lift up to 50 lbs

Job Qualifications

1+ years' experience as a Host in a fast-paced, high-volume service environment or equivalent relevant experience
Strong work ethic and team player
Exceptional guest service skills
Ability to deliver high-quality guest experiences and exceed guest expectations
Effective communication and interpersonal skills
Proven ability to build positive relationships
Aptitude to resolve problems
Ability to execute professional guest service experience
Ability to handle all guests with composure and hospitality
Polished presentation
Ability to work both independently and in a team environment
Fluently literate in English including ability to read, write, communicate, conduct basic business-related mathematics, and accurately function a POS system
Ability to work flexible schedules including days, nights, weekends, and holidays
Ability to perform physical requirements such as standing/walking entire shift, bending, pulling, pushing, using stairs, and lifting/carrying up to 50 lbs

Job Duties

Provide positive guest experience including greeting, conversing with, and thanking departing guests
Escort guests to seats and set them up for a pleasurable dining experience based on appropriate floor plan
Accommodate guest requests while seeking management approval when appropriate
Manage all call-ins and walk-in inquiries, directing to appropriate departmental contacts or taking messages and communicating to such departments as necessary
Ensure all dining areas are tidy, presentable, and in safe condition and set up/rearrange/breakdown dining room for service accordingly
Manage miscellaneous day-to-day communications, including but not limited to, voicemails, emails, deliveries, and reservation calls and communicate any important reservations/guest inquiries
Maintain all reservations/seating through designated system
Provide guests with accurate wait time estimates during busy periods
Perform necessary opening/closing tasks
Rotate seating between different stations to ensure even workloads for waitstaff
Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant
Maintain menu knowledge, including ingredients, preparation methods, and allergen information and communicate this information tableside to guests
Maintain organized, clean, and safe work areas always
Attend training, tastings, meetings, as needed
Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance
Perform all other reasonably assigned duties

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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