Hospitality/Office Services Supervisor - Mon-Fri - 7:30am-4:30 pm
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,640.00 - $70,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
prescription drug coverage
401k Retirement Plan
Paid Time Off
Life insurance
Paid parental leave
short-term disability
long-term disability
flexible spending accounts
Domestic Partner Coverage
Commuter Benefits
Legal Assistance
Employee assistance program
Employee perks and discounts
Job Description
Williams Lea is a renowned global company with a legacy of over 200 years in delivering efficient business processes, particularly in complex and highly regulated environments. With more than 5,200 skilled employees worldwide, the company focuses on connecting technology with expertise and robust processes to transform support services. As part of the evolution and digitization of business practices, Williams Lea continuously innovates, helping organizations thrive in an increasingly virtual and digital world. The company fosters an inclusive workplace environment that ensures equal employment opportunities without discrimination based on race, color, religion, national origin, age, gender identity, disability, veteran status, or... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum three years experience in customer service environment preferably legal or financial sectors
- Minimum three years experience in office support covering administrative, facilities, hospitality, reception, reprographics, and mailroom
- Knowledge of USPS regulations
- Familiarity with reprographics equipment
- Intermediate skills in Microsoft Word and Excel
- Basic skills in Microsoft PowerPoint
- Prior experience managing vendors preferred
- Basic understanding of profit and loss
- Proven ability to prioritize multiple tasks under deadlines
- Strong communication skills
- High attention to detail
Job Qualifications
- Bachelor's degree or equivalent experience
- Three or more years of proven experience in a customer service environment, preferably legal or financial services
- Three or more years of experience in office support including administrative, facilities, hospitality, reception, reprographics, and mailroom functions
- Understanding of USPS regulations
- Knowledge of reprographics equipment and usage
- Intermediate Microsoft Word and Excel skills
- Basic Microsoft PowerPoint skills
- Prior vendor management experience preferred
- Basic profit and loss understanding a plus
- Demonstrated experience prioritizing competing priorities under tight deadlines
- Exceptional written and verbal communication skills
- Good attention to detail
Job Duties
- Oversee contracted operations to meet contract and client needs while addressing employee needs
- Manage client relationships to ensure high customer satisfaction
- Establish and maintain quality service delivery through standard procedures and account planning
- Drive continuous improvement and communicate potential issues and solutions
- Manage employee lifecycle including hiring, onboarding, training, development, performance management, and off-boarding
- Ensure compliance with company and client policies and service level agreements
- Engage in regular communication with employees through meetings and performance discussions
- Manage staffing and workflow volumes as per work demands
- Create and distribute monthly invoices meeting contract requirements
- Prepare and present monthly Client Service Reviews and discuss process improvements
- Solicit client feedback regularly
- Foster cross-training and teamwork for optimized client service delivery
- Educate clients on current and potential services
- Identify opportunities for account growth and new services and escalate to management
- Participate or lead due diligence and implementation for new business
- Ability to lift up to 50 lbs regularly
- Adhere to company and client policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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