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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $80,000.00 - $85,000.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Development Programs
Equal opportunity employer
participation in E-Verify
Job Description
LAZ Parking is a leading parking management company renowned for its commitment to providing exceptional parking services across the United States. With a focus on delivering both operational excellence and a customer-first approach, LAZ Parking specializes in managing parking solutions for various industries, including hospitality, commercial properties, airports, and event venues. The company prides itself on innovating parking management and fostering an employee-focused servant leadership culture that emphasizes coaching, development, and leadership at every level. As an organization, LAZ Parking values diversity and inclusion, actively supporting equal employment opportunities for all individuals regardless of background or identity. The company participates... Show More
Job Requirements
- Bachelor's degree or equivalent work experience preferred
- 3-5 years of leadership experience in valet, parking, hospitality, or related service industries
- Previous experience supervising or managing valet operations required
- Ability to work outdoors in varying weather conditions including heat, rain, and wind
- Ability to stand, walk, and remain active for extended periods
- Ability to lift, push, and pull at least 25 pounds
- Ability to bend, stoop, squat, and move frequently throughout a shift
Job Qualifications
- Bachelor's degree or equivalent work experience preferred
- 3-5 years of leadership experience in valet, parking, hospitality, or related service industries
- Previous experience supervising or managing valet operations required
- Experience in multi-site or high-volume service environments preferred
- Demonstrated experience leading teams and driving operational performance
- Strong hands-on leadership experience in fast-paced environments
- Exceptional customer service skills with a hospitality-driven mindset
- Ability to lead with professionalism and sound judgment
- Strong coaching and team development skills
- Excellent verbal and written communication skills
- Ability to manage multiple sites and competing priorities simultaneously
- Strong problem-solving and conflict resolution abilities
- Knowledge of labor management, scheduling, and operational planning
- Ability to interpret policies, procedures, and client service expectations
Job Duties
- Provide direct operational oversight of valet teams across multiple locations
- Support and develop Valet Managers and Supervisors to ensure consistent service delivery and accountability
- Maintain strong working relationships with client leadership and key stakeholders
- Ensure guest satisfaction through high-touch, hospitality-driven service standards
- Oversee daily valet operations including high-volume entrances, traffic flow, and vehicle management
- Monitor staffing levels, scheduling, and labor allocation to ensure operational efficiency and budget adherence
- Ensure all team members follow safety procedures and compliance standards
- Conduct regular site visits, audits, and performance reviews to ensure service and operational consistency
- Drive performance through service metrics, operational KPIs, and financial accountability at each assigned location
- Assist in budget preparation, labor management, and expense control
- Support new site openings, operational transitions, and onboarding of new accounts
- Implement service recovery strategies to address guest concerns in a professional and timely manner
- Ensure compliance with all contractual obligations between the client and organization
- Identify operational improvement opportunities and implement corrective action plans
- Foster a guest-first culture aligned with organizational values and service standards
- Support special projects and operational initiatives within the assigned area
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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