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Job Overview
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Disability insurance
Employee assistance program
Career development opportunities
Job Description
Aramark is a global leader in food, facilities, and uniform services, proudly serving millions of guests daily across 15 countries around the world. Known for its strong commitment to service and community, Aramark continuously strives to create a positive impact not only for its customers but also for its employees and partners. The company fosters a culture rooted in purpose and values, where each employee is encouraged to develop their talents and pursue professional growth in a supportive and inclusive environment. Aramark is dedicated to equal employment opportunities and values diversity, non-discrimination, and the well-being of its workforce, which contributes... Show More
Job Requirements
- High school diploma or equivalent
- Minimum two years experience in hospitality or guest services supervision
- Strong computer skills including familiarity with property management systems
- Excellent communication and leadership skills
- Ability to work flexible hours including nights, weekends, and holidays
- Physical ability to perform lifting, bending, pushing, pulling, extended walking and standing
- Commitment to safety and use of personal protective equipment (PPE) when necessary
Job Qualifications
- Positive attitude, strong work ethic, and commitment to providing world-class service
- Strong knowledge of personal computers
- Experience in all facets of providing guest services
- Ability to lead, motivate, and communicate effectively with others
- Strong organizational abilities
- Preferably two years in hospitality services or similar environment performing like duties as Guest Services or Concierge supervisor
- Ability to read, write, and speak English clearly
Job Duties
- Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage
- Coordinates registration functions and transportation for all guests
- Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark and conference center clients
- Oversees front desk and concierge's tasks to ensure world class service is provided in check in and check out functions
- Ensures proper execution of Lobby Ambassador Program
- Provides guest orientation of the local area and the conference center facilities
- Maintains proper telephone service technique and PBX operation
- Handles guest mail, messages and special deliveries
- Coordinates reservations for guest transportation
- Fully understands and utilizes the property management system
- Familiar with night audit function
- Assists all guests in any way possible including following up on guest concerns in a timely manner
- Maintains a limited supply of sundries and restocks as necessary
- Issues and monitors safe deposit boxes
- Opens and closes support staff cashier banks
- Designs and implements training programs to ensure all staff are well-versed in daily job functions, safety awareness, and Aramark policies and procedures
- Responsible for ordering, storing and inventory of all supplies necessary for daily operations
- Communicates closely with all departments to ensure a seamless guest experience
- Establishes, implements, and follows all emergency procedures
- Performs any other duties as assigned by Guest Services Manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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