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Job Overview
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Job Description
Aramark is a globally recognized leader in food services, facilities management, and uniform services, operating in 15 countries and serving millions of guests daily. The company is rooted in service and driven by purpose, aiming to make a positive impact for their employees, partners, communities, and the planet. Aramark is committed to providing equal employment opportunities and fostering an inclusive workplace where every employee is respected and empowered to reach their full potential. With a strong emphasis on talent development, professional growth, and a supportive work environment, Aramark offers diverse career opportunities in a variety of sectors including hospitality, healthcare,... Show More
Job Requirements
- High school diploma or equivalent
- at least two years experience in hospitality or guest services supervisory roles
- physical ability to lift, bend, push, pull, and stand or walk for extended periods
- ability to work flexible schedules including nights, weekends, and holidays
- willingness to wear uniforms and use personal protective equipment
- strong communication skills
- proficiency with computer systems
- ability to manage multiple tasks simultaneously
Job Qualifications
- Requires a positive attitude, strong work ethic, and commitment to providing world-class service
- strong knowledge of personal computers
- experience in all facets of providing guest services
- ability to lead, motivate, and communicate effectively
- strong organizational abilities
- preferably two years of experience in hospitality services or a similar environment performing guest services or concierge supervisory duties
- ability to read, write, and clearly speak English
Job Duties
- Supervises guest services support staff in providing 24 hours a day, 7 days a week coverage
- coordinates registration functions and transportation for all guests
- trains front desk/concierge personnel by utilizing training programs established in conjunction with Aramark and conference center clients
- oversees front desk and concierge tasks to ensure world class service including check in and check out functions
- ensures proper execution of lobby ambassador program
- provides guest orientation of the local area and the conference center facilities
- ensures proper telephone service technique and PBX operation
- handles guest mail, messages and special deliveries
- coordinates reservations for guest transportation
- utilizes property management system and is familiar with night audit function
- assists guests in any way possible including timely follow up on guest concerns
- maintains and restocks a limited supply of sundries
- issues and monitors safe deposit boxes
- opens and closes support staff cashier banks
- designs and implements training programs to ensure staff are knowledgeable in job functions, safety awareness, and company policies
- manages ordering, storing, and inventory of supplies
- communicates closely with all departments to ensure a seamless guest experience
- establishes and follows all emergency procedures
- performs other duties as assigned by Guest Services Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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