Hospitality Supervisor - National Center for Employee Development (NCED)
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.25 - $19.75
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Night Shifts
Job Description
Aramark is a global leader in food, facilities management, and uniform services, serving millions of guests daily across 15 countries. Renowned for its commitment to providing high-quality services, Aramark operates with a mission rooted in service excellence and a steadfast dedication to its employees, partners, and communities. The company fosters an inclusive and equitable workplace, embracing diversity and ensuring equal employment opportunities irrespective of race, color, religion, gender identity, disability, or any other protected status. As a progressive employer, Aramark supports professional growth and development, empowering employees to reach their full potential while contributing positively to the communities they serve.Show More
Job Requirements
- High school diploma or equivalent
- Minimum two years supervisory experience in hospitality or guest services
- Ability to work flexible hours including nights weekends and holidays
- Strong communication and interpersonal skills
- Physical ability to lift bend push pull and stand or walk for extended periods
- Ability to wear uniforms and personal protective equipment
- Must be fluent in English
Job Qualifications
- Positive attitude strong work ethic commitment to providing world class service
- Strong knowledge of personal computers
- Experience in all facets of providing guest services
- Ability to lead motivate and communicate effectively
- Strong organizational abilities
- Preferably two years in hospitality services or similar environment in a supervisory role
- Ability to read write and speak English clearly
Job Duties
- Supervises Guest Services Support Staff in providing 24 hours a day 7 days a week coverage
- Coordinates registration functions and transportation for all guests
- Trains Front Desk/Concierge personnel by utilizing established training programs
- Oversees front desk and concierge tasks ensuring world class service including check in and check out functions and Lobby Ambassador Program execution
- Handles guest orientation of local area and conference center facilities
- Manages telephone service technique and PBX operation
- Coordinates guest mail messages and special deliveries
- Maintains sundries supply and restocks as necessary
- Issues and monitors safe deposit boxes
- Opens and closes support staff cashier banks
- Designs and implements training programs for staff safety awareness and policy compliance
- Orders stores and inventories supplies necessary for daily operations
- Communicates closely with all departments to ensure seamless guest experience
- Establishes implements and follows all emergency procedures
- Performs other duties as assigned by Guest Services Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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