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Thrive Restaurant Group logo

Hospitality Supervisor

Wilmington, NC, USA|Travel, Onsite

Job Overview

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Employment Type

Hourly
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Compensation

Salary
Range $38,900.00 - $54,900.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
flexible schedule
Employee Discounts
Training and Development
Retirement Plan

Job Description

Thrive Restaurant Group is a reputable family-owned restaurant company that has proudly served its communities for over 50 years. With a commitment to creating positive impacts in the lives of its employees and the neighborhoods it serves, Thrive Restaurant Group has built a strong legacy of hospitality and community involvement. This long-standing dedication to excellence and community service places Thrive Restaurant Group as a beacon of tradition and quality within the restaurant industry. Among its many establishments, the group operates Applebee's restaurants, known affectionately as Legacy Apple, which has become synonymous with neighborhood dining experiences. Applebee's is not just a... Show More

Job Requirements

  • Previous experience in a casual dining restaurant
  • minimum one year of experience in a supervisory role
  • able to make decisions
  • able to identify and resolve problems
  • able to guide, direct, and motivate staff
  • able to plan and prioritize tasks
  • able to teach and train staff
  • able to monitor processes, materials, and resources
  • able to operate, repair, and maintain equipment
  • able to perform administrative tasks
  • knowledge of food safety and sanitation practices and regulations
  • able to deal with confidential information and/or issues using discretion and good judgment

Job Qualifications

  • Previous experience in a casual dining restaurant
  • minimum one year of experience in a supervisory role
  • able to make decisions
  • able to identify and resolve problems
  • able to guide, direct, and motivate staff
  • able to plan and prioritize tasks
  • able to teach and train staff
  • able to monitor processes, materials, and resources
  • able to operate, repair, and maintain equipment
  • able to perform administrative tasks
  • knowledge of food safety and sanitation practices and regulations
  • able to deal with confidential information and/or issues using discretion and good judgment

Job Duties

  • Lead and oversee the operation of the restaurant dining room and kitchen
  • assist the managers with recruiting, leading, training, and developing the hospitality team to mastery of their roles
  • actively lead by providing vision, coaching, and feedback around the guest experience to ensure friendly and efficient service
  • foster team cohesiveness and positive team working environment
  • oversee opening and closing activities
  • ensure excellent customer service
  • ensure cleanliness and sanitation
  • ensure compliance with all health, safety, and hygiene standards and policies
  • ensure compliance with all security procedures
  • ensure compliance with all alcoholic beverage regulations
  • monitor and assist with team member duties during peak times to expedite service
  • monitor food and beverage delivery methods, portion sizes, and garnishing and presentation of food to ensure that food is delivered and presented according to standards
  • investigate and resolve guest complaints regarding food quality, service, or accommodations
  • report personnel problems to managers including issues such as tardiness, cell phones, language, attitude, dress code
  • adhere to state and federal regulations
  • explore opportunities to add value and make a difference through job accomplishments
  • learn and train about restaurant management by updating job knowledge through participation in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations
  • perform manual service or maintenance tasks as needed
  • learn administrative and accounting duties according to standard company policy including forecasting, scheduling, budgeting, labor management, inventory management, and more
  • other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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