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Thrive Restaurant Group logo

Hospitality Supervisor

Fayetteville, NC, USA|Travel, Onsite

Job Overview

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Employment Type

Hourly
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Compensation

Salary
Range $42,100.00 - $59,400.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career Development

Job Description

Thrive Restaurant Group is a family-owned restaurant company that has proudly served communities for over 50 years. With a rich legacy built on family values and a commitment to excellence, Thrive Restaurant Group takes pride in delivering exceptional dining experiences and fostering a positive impact in the neighborhoods where they operate. One of their well-known brands, Legacy Apple, is synonymous with being more than just a restaurant — it’s about being a good neighbor and an active participant in community support, having donated over $5 million to various causes, including saving high school proms and raising funds for children battling... Show More

Job Requirements

  • Previous experience in a casual dining restaurant
  • Minimum one (1) years of experience in a supervisory role
  • Knowledge of food safety and sanitation practices and regulations
  • Able to make decisions
  • Able to identify and resolve problems
  • Able to guide, direct, and motivate staff
  • Able to plan and prioritize tasks
  • Able to teach and train staff
  • Able to monitor processes, materials, and resources
  • Able to operate, repair, and maintain equipment
  • Able to perform administrative tasks
  • Able to deal with confidential information and/or issues using discretion and good judgment

Job Qualifications

  • Previous experience in a casual dining restaurant
  • Minimum one (1) years of experience in a supervisory role
  • Able to make decisions
  • Able to identify and resolve problems
  • Able to guide, direct, and motivate staff
  • Able to plan and prioritize tasks
  • Able to teach and train staff
  • Able to monitor processes, materials, and resources
  • Able to operate, repair, and maintain equipment
  • Able to perform administrative tasks
  • Knowledge of food safety and sanitation practices and regulations
  • Able to deal with confidential information and/or issues using discretion and good judgment

Job Duties

  • Lead and oversee the operation of the restaurant dining room and kitchen
  • Assist the Managers with recruiting, leading, training, and developing the hospitality team to mastery of their roles (trainers, bartenders, servers, hosts)
  • Actively lead by providing vision, coaching, and feedback around the guest experience to ensure friendly and efficient service
  • Foster team cohesiveness and positive team working environment
  • Oversee opening and closing activities
  • Ensure excellent customer service
  • Ensure cleanliness and sanitation
  • Ensure compliance with all health, safety, and hygiene standards and policies
  • Ensure compliance with all security procedures
  • Ensure compliance with all alcoholic beverage regulations
  • Monitor and assist with Team Member duties during peak times to expedite service
  • Monitor food and beverage delivery methods, portion sizes, and garnishing and presentation of food to ensure that food is delivered and presented according to standards
  • Investigate and resolve guest complaints regarding food quality, service, or accommodations
  • Report personnel problems to Managers including, but not limited to issues such as tardiness, cell phones, language, attitude, dress code
  • Adhere to state and federal regulations
  • Explore opportunities to add value and make a difference through job accomplishments
  • Learn and train about restaurant management by updating job knowledge through participation in educational opportunities
  • reading professional publications
  • maintaining personal networks
  • participating in professional organizations
  • Perform manual service or maintenance tasks as needed
  • Learn administrative and accounting duties according to standard company policy, including forecasting, scheduling, budgeting, labor management, inventory management, and more
  • Other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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