Hospitality Supervisor

Wilmington, DE, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Type:

Hourly

Rate:

Range $22.96 - $28.70

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Annual bonus

Employee assistance program

Retirement Plan

Professional development opportunities

Job Description

Epiq is a leading global provider of integrated technology and services designed to support the legal profession and corporate legal departments. Known for its innovative solutions and commitment to excellent client service, Epiq operates across numerous industries with a focus on delivering outstanding operational support and customer-centric services. The company cultivates a workplace culture that thrives on collaboration, innovation, and accountability, which contributes to its reputation as an employer of choice within the business process outsourcing sector.

This particular opportunity is for the role of Site Supervisor, a key position within Epiq that revolves around managing the daily oper... Show More

Job Requirements

High school diploma or equivalent
Previous experience in a client service-oriented field preferably mail/copy/production with a focus in hospitality
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time

Job Qualifications

High school diploma or equivalent
Associate degree preferred
Previous experience in a client service-oriented field, preferably mail/copy/production with a focus in hospitality highly preferred
Detail oriented with good attention to detail
Good verbal and written communication skills
Strong initiative required
ability to work independently with minimal direct supervision
Ability to lead others in a professional manner
Working knowledge of Microsoft products including MS Word, Excel and Outlook
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time

Job Duties

Serves as the principal liaison with client and associates
Continuously looks for opportunities to increase the efficiency of operation
Seeks opportunities to increase services and makes recommendations to the key contact
Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
Knowledge of print, copy scan and mail functionality within the account
Maintain accurate monthly reports utilizing office services applications/tools
Manages hospitality services to ensure a high level of guest satisfaction
Manage high level events, meetings and daily office hospitality needs
Coordinates and oversees events to ensure they run smoothly and meet organizational standards
Manages food and beverage (F&B) services, ensuring quality and compliance with health and safety regulations
Provides exceptional guest service by addressing inquiries, resolving complaints, and ensuring a positive experience
Utilizes customer relationship management (CRM) systems to track and manage guest interactions and preferences
Maintains inventory of hospitality supplies and ensures timely replenishment
Implements and monitors hospitality management practices to enhance service delivery
Develops and maintains professional relationships with vendors and service providers
Ensures compliance with hospitality standards and regulations
Monitors and evaluates guest feedback to continuously improve services
Collaborates with other departments to coordinate and support hospitality-related activities

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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