Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $41,700.00 - $66,800.00
Work Schedule
Rotating Shifts
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee training
performance bonuses
Professional Development
Job Description
Seneca Gaming Corporation is a respected organization that operates in the gaming and hospitality industry, focusing on providing outstanding entertainment, dining, and facilities management services. Known for its commitment to excellence, the company upholds strict policies and procedures to ensure a safe, welcoming, and high-quality experience for customers and employees alike. This organization manages several operations including food and beverage, facilities, and environmental services (EVS), striving for exceptional service delivery and operational success within a regulated casino environment. Seneca Gaming Corporation values professional growth, adherence to internal controls, and compliance with applicable health, safety, and liquor laws, establishing a workplace... Show More
Job Requirements
- At least 18 years of age
- Demonstrated leadership, fairness and sensibility to customers and employees
- Ability to instill pride and personal responsibility in subordinate employees
- Ability to interact well with customers and employees
- Ability to work under pressure in a fast-paced casino environment
- Ability to stand, walk and move through all areas of Food and Beverage department and casino for long periods
- Ability to lift and carry up to 50 pounds
- Willingness to work in an environment where smoking is permitted
Job Qualifications
- High School diploma or equivalency
- Four years of experience with two years in food and beverage
- Minimum two years of Food and Beverage supervisory experience
- Knowledge of all phases of full service dining
- Previous customer service experience
- Excellent interpersonal, communication, coaching, team building and problem solving skills
- Proficient computer skills
- Excellent communication skills
- Ability to resolve problems and conflicts diplomatically and tactfully
Job Duties
- Manage and supervise all Food and Beverage operations and Facilities/EVS, Kitchen and Stewarding functions when the Hospitality Manager is absent
- Handle administrative duties such as scheduling, payroll, filing, personnel maintenance and HR issues for Food and Beverage and Facilities/EVS departments
- Evaluate staff performance on a 90-day and annual basis
- Conduct regular cover count, check average, food and beverage costs, and projection analysis to maximize profitability
- Implement Food and Beverage and Facilities/EVS policies and procedures
- Assist with hiring, training, recognition, coaching, terminations, and other personnel-related issues
- Communicate regularly with management and employees about all casino and Food and Beverage activities and events
- Advise the Hospitality Manager of daily problems and needs to maximize profits
- Adhere to all safety, sanitation, Serve Safe, TIPS certification, and liquor law requirements
- Settle disputes with customers, employees and supervisors
- Cooperate with Seneca Gaming Authority for compliance
- Provide exceptional customer service and maintain a professional work environment
- Meet attendance guidelines and complete all required SGC training programs
- Attend all necessary meetings
- Duties, responsibilities, requirements and expectations may change as needed
- Work hours are based on a 24-hour schedule
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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