Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $43,500.00
Work Schedule
Flexible
Benefits
competitive salary
Health Insurance
Paid Time Off
Employee training programs
Team-oriented environment
Career advancement opportunities
performance bonuses
Job Description
Seneca Gaming Corporation is a well-established entertainment and gaming company known for providing exceptional gaming and hospitality experiences. As a reputable employer, the corporation operates under strict policies, procedures, and internal controls to ensure high standards of service, compliance, and operational excellence within its facilities. A key part of this commitment includes overseeing food and beverage services and facility operations to deliver outstanding customer experiences and maintain the integrity of its operations.
The Hospitality Shift Manager role is a vital leadership position within Seneca Gaming Corporation. This role involves managing and supervising all aspects of the Food and Beverage and F... Show More
The Hospitality Shift Manager role is a vital leadership position within Seneca Gaming Corporation. This role involves managing and supervising all aspects of the Food and Beverage and F... Show More
Job Requirements
- Must be 18 years of age or older upon employment
- High school diploma or equivalent
- Four years of experience with at least two years in food and beverage
- Minimum two years of supervisory experience in food and beverage
- Knowledge of full-service dining
- Previous customer service experience
- Proficient computer skills
- Ability to communicate effectively
- Ability to resolve problems and conflicts in a diplomatic manner
- Must be able to stand, walk, and move through all areas of the Food and Beverage department and casino for long periods
- Must be able to lift and carry up to 50 pounds
- Ability to work in a fast-paced, sometimes noisy environment where smoking is permitted
- Maintain physical stamina and mental attitude to work under pressure
Job Qualifications
- Must demonstrate leadership, fairness, and sensibility to customers and employees
- Must have ability to instill pride and personal responsibility in employees
- Must be 18 years of age or older upon employment
- High school diploma or equivalent required
- Minimum of four years of experience with at least two years in food and beverage
- Minimum of two years supervisory experience in food and beverage
- Knowledge of full-service dining operations
- Previous customer service experience
- Excellent interpersonal, communication, coaching, team building, and problem solving skills
- Proficient computer skills
- Excellent communication skills
- Ability to interact effectively with customers and employees
- Ability to resolve conflicts diplomatically and tactfully
Job Duties
- Manage and supervise all Food and Beverage and Facilities/EVS operations including kitchen and stewarding functions when Hospitality Manager is absent
- Handle administrative duties including scheduling, payroll, filing, personnel maintenance, and HR issues
- Ensure proper staffing levels and work schedules to optimize service and labor costs
- Conduct regular cover counts, check averages, and perform cost and projection analyses to maximize profitability
- Implement Food and Beverage and Facilities/EVS policies and procedures
- Assist with hiring, training, coaching, recognition, and disciplinary actions
- Communicate regularly with management and employees about casino and Food and Beverage activities and events
- Advise Hospitality Manager of daily problems and utilize resources to maximize profits
- Ensure adherence to safety, sanitation, and liquor licensing regulations
- Settle disputes with customers, employees, and supervisors
- Cooperate with Seneca Gaming Authority to ensure compliance
- Maintain understanding of information security policies
- Provide exceptional customer service and maintain a professional work environment
- Meet attendance guidelines and complete required training programs
- Attend necessary meetings and adapt duties as needed to meet operational demands
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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