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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $68,000.00 - $120,500.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee wellness programs
Tuition Assistance
Job Description
Yale University, a prestigious Ivy League institution located in New Haven, Connecticut, is renowned for its rich history, academic excellence, and vibrant community. Yale is committed to fostering an inclusive and diverse environment that supports innovation, culture, and growth. As an employer, Yale values its employees' contributions and offers a variety of opportunities to engage with one of the world’s leading universities. The university emphasizes equal opportunity and attracts talent from various backgrounds, enriching its educational and operational environment. Yale's hospitality division plays a crucial role in supporting the university’s mission by ensuring high-quality dining services for students, faculty, and... Show More
Job Requirements
- Bachelor's degree in Hotel or Restaurant Management or related field
- Minimum four years of service management experience
- ServSafe certified
- Valid driver's license
- Ability to manage and lead unionized staff
- Strong communication and interpersonal skills
- Physical ability to perform sustained standing and lifting up to 25 pounds
Job Qualifications
- Bachelor's degree in Hotel or Restaurant Management or related field
- Minimum four years of service management experience
- Proven leadership and supervisory skills
- Excellent oral and written communication skills
- Experience managing unionized staff
- Proficient with food service management and menu development systems
- Competency in Microsoft Office, internet and email use
- Strong customer service orientation
- Ability to plan and execute large-scale catering events
- ServSafe certification required
- Valid driver's license required
Job Duties
- Plan, organize and manage residential student meals, executive dining and conference services
- Provide support to the Resident General Manager in quality experience design and creation for daily service, special events and catered functions
- Collaborate with culinary teams on menu forecasting standards
- Develop and oversee food service standards, customer service policies, quality assurance and sanitation standards
- Conduct regular service inspections and evaluations including cleanliness and employee uniform compliance
- Obtain guest feedback through surveys and direct engagement
- Implement and monitor housekeeping, sanitary and safety rules and regulations
- Create and maintain strong relationships with university leadership and students
- Supervise dining room operations during meals and events
- Monitor revenue and expenses through financial report review
- Manage payroll, scheduling and attendance for assigned staff
- Support purchasing control and inventory maintenance
- Prepare operational reports and analyses and make recommendations
- Interview, train and evaluate service and support staff
- Maintain positive employee relations and participate in grievance processes
- Conduct performance evaluations
- Enforce university policies
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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