Accor

Hospitality Operations Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $70,000.00 - $80,000.00
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Work Schedule

Standard Hours
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Benefits

Employee benefit card
Learning programs
Corporate social responsibility activities
Career development opportunities
Salary range $70
000-$80
000 USD
Administrative fee from special events

Job Description

Fairmont Miramar Hotel & Bungalows is a premier luxury hotel situated atop the scenic bluffs overlooking Santa Monica Beach, in the vibrant city of Santa Monica, California. This esteemed establishment is renowned for offering stunning ocean views and is conveniently located just a short walk away from popular Southern California attractions such as the Santa Monica Pier, the historic carousel, and the lively Third Street Promenade. The promenade is a bustling area famous for its fine dining options, live entertainment, movie theaters, shopping, and a thriving local artists' scene complemented by a weekly farmer's market, making the hotel an ideal... Show More

Job Requirements

  • Bachelor’s degree in hospitality management or similar preferred
  • Minimum of 3 years of food and beverage management experience within luxury dining, lounge, nightlife or entertainment environments
  • Excellent knowledge of dining and lounge management, culinary and stewarding
  • Ability to operate multi-functional banqueting space
  • Strong background on food and beverage cost control and technical knowledge
  • Excellent leadership, organizational, planning, decision-making and analytical skills
  • Experience in dealing with a multi-cultural environment and people oriented
  • Ability to handle pressure in a fast-paced environment
  • Able to facilitate change in the working environment for continuous improvement
  • Positive and proactive attitude, and with a strong sense of responsibility
  • Attention to details, self-driven, a team player with good interpersonal skills
  • Knowledge of labor law including local and international labor laws impacting recruitment, including equal opportunity, labor rights, and inclusive hiring practices

Job Qualifications

  • Bachelor’s degree in hospitality management or similar preferred
  • Minimum of 3 years of food and beverage management experience within luxury dining, lounge, nightlife or entertainment environments
  • Excellent knowledge of all aspects of dining and lounge management, culinary and stewarding
  • Ability to operate multi-functional banqueting spaces
  • Strong background in food and beverage cost control and technical knowledge
  • Excellent leadership, organizational, planning, decision-making and analytical skills
  • Experience in dealing with a multi-cultural environment and people oriented
  • Ability to handle pressure in a fast-paced environment
  • Able to facilitate change in the working environment for continuous improvement
  • Positive and proactive attitude with a strong sense of responsibility
  • Attention to detail, self-driven, a team player with good interpersonal skills
  • Knowledge of labor law including local and international labor laws impacting recruitment such as equal opportunity, labor rights and inclusive hiring practices

Job Duties

  • Supervise the function of all Bungalow colleagues, facilities and financial performance to ensure maximum departmental profit and cost efficiency
  • Set an example by reporting to duty punctually wearing business attire according to the hotel’s dress code and grooming standards, always maintaining a high standard of personal appearance and hygiene
  • Support staffing functions such as hiring, orientation, performance appraisals, coaching, and handling colleague grievances
  • Monitor guest satisfaction, revenues, costs, sanitation, cleanliness, and hygiene to ensure high standards are consistently met
  • Control and analyze ongoing quality levels of products and service, guest satisfaction, merchandising, marketing, financial performance and hygiene and cleanliness
  • Coordinate and supervise the preparation, presentation and service of food and beverage products to always ensure the highest quality
  • Keep an up-to-date standard recipe file for food and beverage items including sales history, sales mix, actual costs, potential costs, par stock and production time
  • Ensure maintenance and programming of all food and beverage systems
  • Ensure that all hardware is operational and updated
  • Participate in public relation and promotional activities to enhance the image and profitability of the food and beverage department
  • Encourage usage of social media for brand awareness, guest feedback and increased revenues and assess outcomes
  • Monitor and analyze competitors’ operations to assess trends and improve performance
  • Develop partnerships and guest relationships through on-site engagement and hosted experiences
  • Manage private events and table inquiries with same-day follow up to maximize conversion and guest satisfaction
  • Develop tailored proposals and presentations aligning with brand identity and client vision
  • Accurately translate client preferences and special requests into Banquet Event Orders ensuring seamless communication between sales, operations and service teams

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.