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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $42,000.00 - $47,000.00
Work Schedule
Flexible
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
401(k) Plan
Free gym membership
Pro-deals
Job Description
First Ascent Climbing & Fitness is a dedicated climbing gym and fitness community established in 2015. With a passion for climbing, yoga, and fitness, First Ascent has grown to include eight locations, each committed to creating welcoming and uplifting spaces to strengthen minds, bodies, and communities. The company prides itself on connecting people through movement and fostering a positive and supportive environment for climbers of all levels. Known for its friendly and inclusive atmosphere, First Ascent continues to expand its reach within the climbing community, helping more individuals discover the joy and benefits of climbing and fitness.
The role o... Show More
The role o... Show More
Job Requirements
- Minimum 2 years of customer service experience
- Experience leading a team preferred
- Exceptional communication skills
- Solid computer skills
- Enthusiasm for climbing, fitness and community-building
- Knowledge of climbing equipment and proper belay technique preferred
- Friendly demeanor, positive attitude, flexible working style, creative problem solving skills
- Strong computer skills
- Upstanding reputation in the local climbing community
Job Qualifications
- Minimum 2 years of customer service experience
- Experience leading a team preferred
- Exceptional communication skills
- Solid computer skills
- Enthusiasm for climbing, fitness and community-building
- Knowledge of climbing equipment and proper belay technique preferred
- Friendly demeanor, positive attitude, flexible working style, creative problem solving skills
- Strong computer skills
- Upstanding reputation in the local climbing community
Job Duties
- Accountable for the Welcome Desk and front-of-house experience ensuring friendly attentive service
- Serve as the Hospitality Lead on duty providing structure, positive reinforcement, on shift coaching and support for the Hospitality Staff
- Hire new Hospitality Staff selecting candidates that add to the positive and productive culture
- Train Hospitality Staff with knowledge, skills and mindsets to deliver exceptional service
- Coach Hospitality Staff through on shift conversations, 1:1 meetings and reviews to encourage growth and improvement
- Schedule staff adequately while ensuring schedule remains within budget
- Review and approve payroll in a timely manner to ensure accurate pay
- Become an expert on pricing, programs, policies, and climbing equipment to answer team questions
- Drive membership growth by coaching staff on membership value and best practices for conversations
- Communicate regularly with team about programs, events and policy updates
- Enforce gym policies communicating them with members and guests
- Address member/guest concerns with empathy seeking to make it right
- Ensure a clean, organized gym environment and hold team accountable for cleaning tasks
- Maintain fully stocked retail area working with team on inventory and reordering
- Identify areas needing attention beyond standard tasks and improve safety, cleanliness and experience
- Gather member and guest feedback and champion changes to improve their experience
- Work collaboratively with Gym Manager and other leaders to plan gym initiatives that add to gym life
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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