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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $40,000.00 - $45,000.00
Work Schedule
Flexible
Benefits
Dental Insurance
Health Insurance
401(k)
Disability insurance
Paid Time Off
Vision Insurance
Job Description
First Ascent Climbing & Fitness is a dynamic and inclusive company dedicated to sharing the joy and benefits of climbing, yoga, and fitness with everyone. Established in 2015, First Ascent has grown into a beloved community of climbers, with eight gyms spanning multiple locations. The company’s mission is to foster connections through movement, build welcoming and supportive spaces, and strengthen not just bodies but minds and communities alike. First Ascent’s commitment to inclusivity and positive community-building is evident in its focus on creating uplifting environments where both newcomers and seasoned climbers feel at home and inspired.
At First Ascent, t... Show More
At First Ascent, t... Show More
Job Requirements
- Minimum two years of customer service experience
- experience leading a team preferred
- exceptional communication skills
- solid computer skills
- enthusiasm for climbing, fitness, and community-building
- knowledge of climbing equipment and proper belay technique preferred
- friendly demeanor
- positive attitude
- flexible working style
- creative problem solving skills
- strong computer skills
- upstanding reputation in the local climbing community
Job Qualifications
- Minimum two years of customer service experience
- experience leading a team preferred
- exceptional communication skills
- solid computer skills
- enthusiasm for climbing, fitness, and community-building
- knowledge of climbing equipment and proper belay technique preferred
- friendly demeanor
- positive attitude
- flexible working style
- creative problem solving skills
- strong computer skills
- upstanding reputation in the local climbing community
Job Duties
- Accountable for the Welcome Desk and front-of-house experience at the gym, ensuring friendly attentive service to everyone who visits the gym
- serve as the Hospitality Lead on duty for up to 30 hours per week, providing structure, positive reinforcement, on shift coaching and support for the Hospitality Staff team
- hire new Hospitality Staff, selecting candidates that will add to the positive and productive culture of the team
- train Hospitality Staff with the knowledge, skills and mindsets to deliver the service First Ascent is known for
- coach Hospitality Staff through on shift conversations, one-on-one meetings and reviews to encourage their continued growth and improvement
- schedule staff adequately for the needs of members and guests, while ensuring schedule remains within budget
- review and approve payroll in a timely manner to ensure accurate, prompt pay for staff
- become an expert on pricing, programs, policies, and climbing equipment to answer questions for the team
- drive membership growth by coaching staff on the value of membership and best practices for having next step conversations with guests
- communicate regularly on multiple channels with the team about programs, events, policy updates, gym-wide initiatives, etc
- enforce gym policies, communicating them with members and guests in a friendly yet firm tone and acting as the authority on compliance
- address member and guest concerns or complaints with empathy, seeking to make it right in the moment when possible
- ensure a clean, organized environment throughout the gym, holding the team accountable for completing regular and special cleaning tasks
- maintain a fully stocked retail area, working with the team to stay up to date on inventory counts and reordering
- take initiative to identify areas needing attention beyond standard tasks and help improve safety, cleanliness and overall experience of the facility
- gather member and guest feedback and champion changes that improve their experience
- work collaboratively with the Gym Manager and other gym leaders to plan initiatives that add to the life of the gym
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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