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Hospitality Manager (Ticketing Manager) (Global Soccer) (On-Demand Delivery Client) (Contract)
Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $75,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Job Description
Octagon, acclaimed as one of the "Best Places to Work in Sports," is the global sports, entertainment, and experiential marketing division of the Omnicom Group Inc. With headquarters located in Stamford, CT, Octagon excels in creating dynamic experiences that fuse sports, entertainment, and culture, working alongside some of the world's most iconic brands and talent. The company champions the spirit of play and creativity, believing in its power to unlock potential and generate impactful ideas. This role presents a unique opportunity to join a vibrant team passionate about making fans' experiences exceptional and memorable through cutting-edge, experiential marketing strategies.Show More
Job Requirements
- 2-5 years of ticket management experience in major events
- Technically confident with major events ticketing platforms
- Experience managing digital ticketing operations
- High level Excel, PowerPoint, and Outlook skills
- Must be able to remain in a stationary position at least 50% of the time
- Flexibility and willingness to travel domestically and work weekends or holidays as needed
- Ability to be onsite throughout tournament window (June-July) with moderate travel (20-45%)
Job Qualifications
- 2-5 years of ticket management experience in major events such as FIFA World Cup or Olympics
- Experience managing end-to-end ticketing operations for large-scale sporting events
- Technically confident with major events ticketing platforms, guests' registration tools, and data privacy requirements
- Highly organized with a strong eye for detail and precision in high-pressure environments
- Proficient in Excel, PowerPoint, and Outlook
- Proven ability to remain focused and dependable during peak event periods
- Excellent communication and interpersonal skills
- Experience managing digital ticketing operations
Job Duties
- Support the ticketing operations for the FIFA World Cup 2026, overseeing allocation, tracking, and delivery across a diverse global client base
- Establish and manage an integrated ticket and guest access system ensuring alignment with multiple departments
- Coordinate closely with Hospitality, Compliance, Accreditation, and Guest Services departments
- Maintain accurate records using advanced Excel functions including pivot tables, XLOOKUP, and data validation
- Support the execution of ticket fulfilment to end users
- Manage ticket-related communications and resolve queries in collaboration with internal and external teams
- Act as the primary point of contact between Organizers' teams, key stakeholders, and internal operational units
- Deliver accurate reporting, reconciliation, and audits of ticket inventory, providing regular insights to leadership and partners
- Serve as the central contact for assigned client groups ensuring their ticketing needs are met with precision and professionalism
- Track ticket allocations, transfers, and usage with clear reporting structures and accountability
- Adhere to and implement strategies for ticket distribution, policy compliance, and operational readiness across all delivery channels
- Analyze data to create performance dashboards, contribute to insights, and support post-tournament reporting
- Anticipate and resolve potential delivery challenges, escalating when necessary and implementing mitigation plans
- Recruit and lead on-the-ground ticketing support teams for event delivery
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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