Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $66,300.00 - $80,470.00
Work Schedule
Standard Hours
Benefits
competitive quarterly bonus structure
merit plan
full benefits
401K with company match
Lucrative paid time off package
Job Description
Topgolf Entertainment Group is a globally recognized sports and entertainment community known for combining technology, entertainment, food, and hospitality in a unique venue experience. As an industry leader, Topgolf has revolutionized the way people enjoy recreational activities, blending golf with a vibrant social atmosphere. The company prides itself on creating inclusive and dynamic environments where guests can enjoy quality food, engaging games, and personalized service. Topgolf operates multiple venues worldwide, each designed to provide an exceptional entertainment experience reinforced by top-tier hospitality services. This commitment to excellence is evident in their focus on guest satisfaction, employee development, and continuous improvement... Show More
Job Requirements
- Bachelor's degree in hospitality management, training and development, or a related field
- Proven experience as a training manager in the hospitality industry
- Excellent knowledge of hospitality principles, guest service, and etiquette
- Effective communication and interpersonal skills
- Experience with learning management systems (LMS) is preferred
- Ability to assess training needs and develop customized training solutions
Job Qualifications
- Bachelor's degree in Hospitality Management, Training and Development, or a related field
- Proven experience as a Training Manager in the hospitality industry
- Excellent knowledge of hospitality principles, guest service, and etiquette
- Effective communication and interpersonal skills
- Experience with learning management systems (LMS) is preferred
- Ability to assess training needs and develop customized training solutions
Job Duties
- Set up and run hiring events to keep up with venue staffing needs
- Collaborate with department heads to identify specific training gaps or needs for hospitality staff
- Deliver engaging training programs for managers and associates
- Organize and inventory training materials, manuals, and resources to support training initiatives
- Evaluate the effectiveness of training programs through assessments and feedback, making improvements as necessary
- Coordinate and schedule training sessions to ensure all staff receive proper training
- Monitor the performance and progress of trainees, providing coaching and additional support when required
- Stay updated on industry trends and best practices in hospitality training
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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