Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Job Description
Topgolf is a premier global sports and entertainment company known for its innovative venues combining technology with interactive golf games, great food, and vibrant social experiences. With locations across the United States and around the world, Topgolf creates a dynamic community atmosphere that appeals to diverse groups of guests, from casual players to avid golfers. The company strongly emphasizes equal opportunity employment and inclusivity, fostering a respectful environment that supports all employees and guests.
The Bay Host Team Lead role at Topgolf is a vital position responsible for overseeing the smooth operations of the venue's bay hosting team. This le... Show More
The Bay Host Team Lead role at Topgolf is a vital position responsible for overseeing the smooth operations of the venue's bay hosting team. This le... Show More
Job Requirements
- Prior experience in a hospitality or guest service role
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to work in a fast-paced environment and adapt to changing demands
- Attention to detail and a commitment to delivering outstanding guest service
- Knowledge of safety regulations and protocols
- Experience with point-of-sale (POS) systems is a plus
Job Qualifications
- Prior experience in a hospitality or guest service role
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to work in a fast-paced environment and adapt to changing demands
- Attention to detail and a commitment to delivering outstanding guest service
- Knowledge of safety regulations and protocols
- Experience with point-of-sale (POS) systems is a plus
Job Duties
- Schedule lead and manage a team of Bay hosts providing guidance training and performance evaluations
- Oversee day-to-day operations ensuring cleanliness organization and efficient service
- Monitor and maintain inventory levels for supplies and equipment
- Collaborate with other departments to coordinate guest reservations and bay assignments
- Handle guest inquiries concerns and feedback resolving issues promptly and professionally
- Implement and enforce company policies and procedures to uphold service standards
- Train Bay hosts in safety protocols ensuring adherence to safety and health regulations
- Continuously improve the guest experience through innovative ideas and process enhancements
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: