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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Dental Insurance
Food provided
401(k) matching
Vision Insurance
Job Description
Topgolf Entertainment Group is a renowned global sports and entertainment community that offers a unique experience blending technology and social atmosphere to create an unparalleled entertainment venue for guests of all ages. Known for its innovative approach to golf-based entertainment, Topgolf combines a fun, high-energy environment with outstanding customer service to engage guests, providing them with memorable experiences that go beyond traditional sports and hospitality venues. The company fosters a culture of inclusion, diversity, and respect, ensuring a welcoming environment for its diverse clientele and employees alike. Topgolf's commitment to equal opportunity and affirmative action underscores its dedication to business... Show More
Job Requirements
- Prior experience in a hospitality or guest service role
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to work in a fast-paced environment and adapt to changing demands
- Attention to detail and a commitment to delivering outstanding guest service
- Knowledge of safety regulations and protocols
- Experience with point-of-sale (POS) systems is a plus
Job Qualifications
- Prior experience in a hospitality or guest service role
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to work in a fast-paced environment and adapt to changing demands
- Attention to detail and a commitment to delivering outstanding guest service
- Knowledge of safety regulations and protocols
- Experience with point-of-sale (POS) systems is a plus
Job Duties
- Schedule, lead, and manage a team of Bayhosts, providing guidance, training, and performance evaluations
- Oversee the day-to-day operations of the venue, ensuring cleanliness, organization, and efficient service
- Monitor and maintain appropriate inventory levels for supplies and equipment
- Collaborate with other departments to coordinate guest reservations and bay assignments
- Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally
- Implement and enforce company policies and procedures to uphold service standards
- Train Bayhosts in safety protocols and ensure adherence to safety and health regulations
- Continuously improve the guest experience through innovative ideas and process enhancements
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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