You're Viewing 1 Of 95,000+ Jobs On OysterLink
Hospitality Manager (Accommodation Operations & Guest Services Manager) (Global Soccer) (Oil & Gas Client) (Contract)
Job Overview
Compensation
Salary
Exact $75,000.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
flexible schedule
Remote work option
Paid holidays
Professional Development
Collaborative environment
employee recognition programs
Work-life balance
Job Description
Octagon is a leading global sports, entertainment, and experiential marketing company, recognized as one of the "Best Places to Work in Sports." As the marketing arm of the Interpublic Group, Octagon specializes in creating innovative and engaging experiences for clients and fans worldwide, delivering bold and insightful strategies that blend sports, entertainment, and culture. Headquartered in Stamford, CT, the company emphasizes a culture of creativity, collaboration, and passion, with a commitment to diversity and inclusion. Octagon values the concept of "play" as a catalyst for generating big ideas and unlocking potential, not only in its work but also in the... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- Minimum 3 years of experience in hospitality event management or related field
- Proven experience managing complex event logistics and accommodation operations
- Ability to remain stationary at least 50% of the time
- Flexibility and willingness to travel domestically, and work weekends or holidays as needed
- Moderate travel availability (20-45%)
- Strong communication and interpersonal skills
- Proficient in Microsoft Office suite
- Ability to work collaboratively and independently
- Experience in data management and reporting
- Understanding of data privacy regulations
- Must be authorized to work in the United States
Job Qualifications
- Experience or knowledge of working with sponsorship properties (hospitality events or traditional event activations)
- Experience with GMS and CRM systems and/or custom event software platforms
- Understanding of personal data protection and compliance
- Previous work experience on large logistically complex hosting programs in similar scaled major events
- Ability to connect with people from various backgrounds and cultures
- Skill to handle high end B2B clients and B2C guests equally
- Affinity for high end hospitality program with understanding of various cultures and their needs
- Strong organizational, data management, and stakeholder communication skills
- Experience with data analytics and reporting tools
- Exceptional written and verbal communication skills
- Natural at building rapport with individuals at any organizational level
- Strong attention to detail, ability to prioritize multiple tasks, and deliver quality work within deadlines
- Excellent computer skills – Microsoft Office suite (Word, Excel, PowerPoint, etc.)
- Self-motivated with ability to work autonomously in remote settings, maintaining high standards of performance and accountability
- Ability to solve problems creatively and collaborate across marketing disciplines, departments, and time zones
- Patience, level-headedness and composure under pressure
Job Duties
- Support with guest inquiries, preferences and special requests
- Craft compelling messaging that reflects brand tone and event objectives across all guest communications
- Contribute content to support the creation of guest communication materials, aimed at informing clients and their guests of VIP hospitality program logistical details and key operational information (pre-departure information, Guest App, itineraries)
- Support and guide strategy for GMS customizations, according to guest program needs
- Manage guest accommodation requests for the FWC hospitality program
- Coordinate guest room bookings with Guest Services and Accommodation Team
- Lead the hotel room payment and invoicing process
- Work close with the Finance Team to track payments and ensure all room bookings have been paid prior to tournament start
- Support onsite within client operations HQ during tournament window (June-July) and help resolve guest issues and last-minute change requests
- Assistance with post event reconciliation and reporting documentation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
View All