Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $55,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
mental health support
Pet insurance
Commuter Benefits
Flexible spending account
Health savings account
401(k) Plan
Paid Time Off
Onsite housing
Bonuses
Stock options
Job Description
Landing is a pioneering company in the flexible apartment rental industry, established in 2019. The company offers an innovative membership program that allows consumers to access a broad network of apartments across more than 35 markets without the traditional hassles such as deposits, extensive paperwork, or stress. Landing focuses on creating a seamless and flexible living experience for its members, redefining how people rent apartments in the modern age. The company's business model is designed to cater to the needs of individuals seeking convenience, flexibility, and ease in their housing options, making renting a better and more adaptable experience than... Show More
Job Requirements
- This is an in-market role that requires you to live on-site
- 1+ years of management experience
- Exceptional communication and interpersonal skills
- Ability to thrive in high-growth and evolving startup environments
- Obsession with customer experience and satisfaction
- Experience using data and metrics to drive operational improvements
- Strong organizational and leadership qualities
- Ability to handle multiple tasks simultaneously and build scalable processes
- Proactive ownership style and ability to earn trust of leadership
Job Qualifications
- Bachelor's degree or equivalent experience in hospitality management or related field preferred
- 1+ years of management experience
- Strong interpersonal and communication skills
- Proven ability to provide excellent customer experience and satisfaction
- Experience using data and metrics to drive improvement
- Demonstrated leadership and organizational skills
- Ability to work independently with minimal supervision
- Strong problem-solving skills and hands-on mentality
Job Duties
- Manage short-term reservations coordinating with booking platforms to maximize occupancy and revenue
- Develop and maintain strong relationships with booking platform representatives and property partners to ensure seamless communication and issue resolution
- Oversee the end-to-end reservation process acting as the key point of contact to ensure guest satisfaction throughout their stay
- Handle guest inquiries support requests and ticket resolutions efficiently through multiple communication channels
- Form partnerships with and oversee property housekeeping teams
- Evaluate property and home condition ensuring inventory meets Landing standards
- Oversee market metrics
- Monitor and resolve member support tickets through all member communication channels
- Act as liaison with property management teams to quickly resolve maintenance requests address member concerns and execute new leases
- Simultaneously complete multiple daily tasks and build processes for the future
- Evaluate market performance against key performance indicators including Net Promoter Score Customer Satisfaction Survey Cleaning Quality and Market Growth
- Build weekly market performance reports and present to Field Operations leaders
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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