Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $50,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Solid compensation
Onsite housing provided
Medical insurance
Dental Insurance
Vision Insurance
Life and AD&D insurance
Disability insurance
mental health benefits
Pet insurance
Commuter Benefits
FSA or HSA options
401(k) Plan
ImmediatePay access
Paid Time Off
Opportunities for upward mobility
Landing stays
Job Description
Landing is a pioneering company that has reshaped the way people rent apartments by introducing the industry's first flexible living model. Established in 2019, Landing offers a unique membership program that provides consumers with the freedom to access a network of apartments across more than 35 markets without the typical hassles such as deposits or complicated lease agreements. By making the rental process seamless and stress-free, Landing has positioned itself as a leader in flexible housing solutions for modern renters seeking convenience and adaptability.
At Landing, the hospitality manager role is a critical position within the organization, particularly f... Show More
At Landing, the hospitality manager role is a critical position within the organization, particularly f... Show More
Job Requirements
- Live on-site in the Seattle market
- Management experience of at least 1 year
- Strong strategic thinking with attention to detail
- Exceptional interpersonal and communication skills
- Customer experience and satisfaction focus
- Ability to thrive in a high-growth startup environment
- Experience using data and metrics to drive improvement
- Strong organizational and leadership abilities
- Ability to work independently with minimal supervision
- Proactive and hands-on work approach
Job Qualifications
- Management experience of 1 year or more
- Exceptional communication and interpersonal skills
- Ability to develop personal credibility at all levels of an organization
- Proficiency in using data and metrics to drive improvement
- Strong organizational and leadership qualities
- Proactive ownership style with excellent communication skills
- Ability to work independently and earn trust of leadership
- Hands-on mentality to get things done efficiently
Job Duties
- Manage short-term reservations, coordinating with booking platforms to maximize occupancy and revenue
- Develop and maintain strong relationships with booking platform representatives and property partners to ensure seamless communication and issue resolution
- Oversee the end-to-end reservation process, acting as the key point of contact to ensure guest satisfaction throughout their stay
- Handle guest inquiries, support requests, and ticket resolutions efficiently through multiple communication channels
- Form partnerships with and oversee property housekeeping teams
- Evaluate property and home condition, ensuring inventory meets Landing standards
- Oversee market metrics
- Monitor and resolve member support tickets through all member communication channels
- Act as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leases
- Simultaneously complete multiple daily tasks and build processes for the future
- Evaluate market performance against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market Growth
- Build weekly market performance reports and present to Field Operations leaders
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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