Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $59,000.00 - $1.00
Work Schedule
Standard Hours
Benefits
Annual bonus
merit plan
full benefits
401K with company match
Paid Time Off
Job Description
Topgolf Entertainment Group is a globally recognized leader in sports and entertainment, known for revolutionizing the way people experience socializing and interactive gaming. With a unique blend of technology, entertainment, food, and hospitality, Topgolf delivers a dynamic guest experience that attracts millions annually to its venues. Each Topgolf location combines a high-energy atmosphere, cutting-edge technology, and exceptional service to create memorable moments for guests of all ages and backgrounds. As a large, fast-growing company, Topgolf emphasizes inclusivity, innovation, and operational excellence across its teams and venues worldwide.
The Hospitality Manager plays a crucial role in ensuring that eve... Show More
The Hospitality Manager plays a crucial role in ensuring that eve... Show More
Job Requirements
- Prior experience in a hospitality or guest service role
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to work in a fast-paced environment and adapt to changing demands
- Attention to detail and a commitment to delivering outstanding guest service
- Knowledge of safety regulations and protocols
- Experience with point-of-sale (POS) systems is a plus
Job Qualifications
- Prior experience in a hospitality or guest service role
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to work in a fast-paced environment and adapt to changing demands
- Attention to detail and a commitment to delivering outstanding guest service
- Knowledge of safety regulations and protocols
- Experience with point-of-sale (POS) systems is a plus
Job Duties
- Schedule, lead, and manage a large team, providing guidance, training, and performance evaluations
- Oversee the day-to-day operations of the venue, ensuring cleanliness, organization, and efficient service
- Monitor and maintain appropriate inventory levels for supplies and equipment
- Collaborate with other departments to coordinate guest reservations and bay assignments
- Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally
- Implement and enforce company policies and procedures to uphold service standards
- Train and mentor team members and ensure adherence to safety and health regulations
- Continuously improve the guest experience through innovative ideas and process enhancements
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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