Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $90,000.00 - $110,000.00
Work Schedule
Standard Hours
Benefits
Equity ownership
Professional development opportunities
collaborative work environment
Innovative startup culture
Job Description
Nooks is an innovative startup company pioneering the Classified Infrastructure-as-a-Service (CIaaS) industry, dedicated to providing government and industry partners with the fastest, most efficient access to classified infrastructure. At its core, Nooks is building a nationwide network of accredited classified spaces and systems to ensure that the best technologies are available to support and equip the nation's warfighters. This commitment to national security is paired with a culture that values innovation, collaboration, and a service-first mindset, setting the stage for a highly specialized and meaningful career experience.
As a startup, Nooks is offering a rare and exciting opportunity for ... Show More
As a startup, Nooks is offering a rare and exciting opportunity for ... Show More
Job Requirements
- U.S. citizenship
- Top Secret security clearance desired
- Eligibility for Sensitive Compartmented Information preferred
- Associate's or Bachelor's degree preferred or equivalent professional experience in a customer-facing role
- 5+ years of experience in high-touch premium customer service hospitality or executive support preferably in highly-regulated or sensitive environments such as defense finance or technology
- Demonstrated ability to transition between high-level strategic thinking and hands-on operational support
- Exceptional interpersonal and verbal communication skills with ability to interact professionally and tactfully with high-ranking individuals
- Strong organizational skills and attention to detail capable of managing multiple priorities in a fast-paced environment
- Proficiency with modern office tools including Microsoft Office and Google Workspace
- Proactive solutions-oriented mindset with commitment to a service-first approach
Job Qualifications
- Associate's or Bachelor's degree preferred or equivalent professional experience in a customer-facing role
- 5+ years of experience in high-touch premium customer service hospitality or executive support preferably in highly-regulated or sensitive environments such as defense finance or technology
- Demonstrated ability to transition between high-level strategic thinking and hands-on operational support
- Exceptional interpersonal and verbal communication skills with ability to interact professionally and tactfully with high-ranking individuals
- Strong organizational skills and attention to detail capable of managing multiple priorities in a fast-paced environment
- Proficiency with modern office tools including Microsoft Office and Google Workspace
- Proactive solutions-oriented mindset with commitment to a service-first approach
Job Duties
- Deliver world-class on-site white-glove service to clients accommodating diverse needs including meeting setup food and beverage and security support
- Maintain consistently high physical security readiness and compliance with industrial security requirements to meet client needs and facility certifications
- Serve as the professional face of Nooks managing front desk lobby access and facility presentation
- Proactively gather qualitative and quantitative data on customer usage feedback and needs
- Coordinate logistical needs for facility visitors including scheduling meeting preparation and assisting site manager and security staff
- Ensure all front-of-the-house operations and customer interactions comply with organizational policies and government requirements
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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