Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $50,000.00
Work Schedule
Standard Hours
Benefits
Solid compensation
Onsite housing provided
Medical insurance
Dental Insurance
Vision Insurance
Life and AD&D insurance
Disability insurance
mental health benefits
Pet insurance
Commuter Benefits
FSA or HSA
401(k) Plan
Paid Time Off
Opportunities for upward mobility
Landing stays
Job Description
Landing is a pioneering company in the flexible living and apartment rental industry, setting a new standard since 2019 by introducing the first flexible living model. This innovative approach revolutionizes how people rent apartments by eliminating deposits, hassle, and stress typically associated with traditional leasing. With a widespread network spanning over 35 markets, Landing’s unique membership program provides seamless access to a diverse portfolio of apartments, making it easier than ever for members to find convenient and flexible living arrangements. The company emphasizes customer satisfaction and convenience, ensuring an effortless apartment renting experience through technology and personalized support.
Landing’s ... Show More
Landing’s ... Show More
Job Requirements
- Live on-site in market role
- 1+ years of management experience
- Exceptional communication skills
- Ability to work independently
- Experience with data and metrics
- Strong organizational skills
- Ability to handle multiple tasks simultaneously
Job Qualifications
- 1+ years of management experience
- Exceptional communication and interpersonal skills
- Ability to develop a high degree of personal credibility at all levels of the organization
- Strong organizational and leadership qualities
- Experience using data and metrics to drive improvement
- Ability to thrive in high-growth environments and evolving startup atmosphere
- Obsession with customer experience and satisfaction
- Proven ability to earn the trust of leadership and work independently
- Hands-on mentality to get things done when it counts
- Strategic thinking with an eye for detail
Job Duties
- Manage short-term reservations coordinating with booking platforms such as Airbnb and Booking.com to maximize occupancy and revenue
- Develop and maintain strong relationships with booking platform representatives and property partners to ensure seamless communication and issue resolution
- Oversee the end-to-end reservation process acting as the key point of contact to ensure guest satisfaction throughout their stay
- Handle guest inquiries support requests and ticket resolutions efficiently through multiple communication channels
- Form partnerships with and oversee property housekeeping teams
- Evaluate property and home condition ensuring inventory meets Landing standards
- Oversee market metrics
- Monitor and resolve member support tickets through all member communication channels
- Act as liaison with property management teams to quickly resolve maintenance requests address member concerns and execute new leases
- Simultaneously complete multiple daily tasks and build processes for the future
- Evaluate market performance against key performance indicators including Net Promoter Score Customer Satisfaction Survey Cleaning Quality and Market Growth
- Build weekly market performance reports and present to Field Operations leaders
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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