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Atria Senior Living

Hospitality Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $69,000.00 - $82,800.00
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Benefits

Paid holidays
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
retirement savings plan
Tuition Reimbursement

Job Description

Atria Senior Living is a renowned company dedicated to creating vibrant communities where both employees and residents flourish. Specializing in senior living, Atria fosters an environment where residents receive compassionate care and enriching experiences, making it a trusted name in the industry. The organization is committed to employee well-being, offering outstanding benefits such as paid holidays and paid time off, comprehensive health programs including medical, dental, vision, and life insurance, a generous retirement savings plan with employer 401(k) match, and tuition reimbursement for eligible U.S.-based communities. These employee-centric benefits underscore Atria's commitment to nurturing a positive and supportive workplace culture,... Show More

Job Requirements

  • High school diploma or GED
  • Two years of experience in front of house supervision and leadership
  • Ability to work in team setting and provide strong customer service
  • Basic computer skills including Microsoft Word, Excel, and Outlook
  • Ability to carry serving trays with multiple meals and beverages
  • Ability to clean apartments and dining room areas
  • Valid driver's license
  • Compliance with company's motor vehicle policy
  • Completion of all company specified training programs
  • Capability to handle driving responsibilities using company or personal vehicle

Job Qualifications

  • High school diploma or general education degree (GED) required
  • Two year associates degree preferred
  • Two years of prior work experience in front of house supervision and leadership
  • Experience managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management
  • Ability to work in a team setting and provide strong customer service
  • Basic computer skills including Microsoft Word, Excel, Outlook
  • Able to carry a serving tray with at least 4 meals and/or beverages
  • Able to clean apartments and dining room as needed
  • Position requires driving responsibilities
  • Must possess valid driver's license
  • Must satisfactorily meet and be in compliance with company motor vehicle policy standards
  • Must successfully complete all Atria specified training programs

Job Duties

  • Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff
  • Lead sales while manager on duty each week, including responding to telephone inquiries, conducting and following up on tours, and completing lease signings
  • Answer incoming telephone calls promptly and transfer calls to appropriate personnel
  • Provide timely feedback to the team and consistent performance management
  • Establish and manage labor and supplies budget and expenses
  • Manage schedules in accordance with resident census and budgets and control overtime
  • Provide high levels of customer service and create a restaurant-style dining atmosphere
  • Work closely with the Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping
  • Review the daily menu with residents and staff, coordinating room service delivery where applicable
  • Provide quality and compliance leadership including supporting building inspections and ensuring life/safety rules are followed
  • Train team on company standards including cleanliness, sanitation, appearance, service, and satisfaction
  • Visually confirm all tables are set according to company standards
  • Solve issues before they become problems or complaints
  • Act as "Manager on Duty" when the General Manager/Executive Director is not on site
  • May perform other duties as needed or assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.