Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $50,000.00 - $55,000.00
Work Schedule
Standard Hours
Benefits
Solid compensation
Onsite housing provided
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
mental health support
Pet insurance
Commuter Benefits
Flexible spending account
Health savings account
401(k) Plan
ImmediatePay
Paid Time Off
Opportunities for upward mobility
Landing stays
Job Description
Landing is an innovative company that has revolutionized the apartment rental industry since its inception in 2019. The company operates a pioneering flexible living membership program that offers consumers access to a vast network of apartments across more than 35 markets without any deposits, hassles, or stress. Landing’s unique model stands out in the real estate and hospitality sector by enabling seamless, flexible apartment living that caters to modern renters’ needs for convenience and flexibility. The company continuously expands its footprint, enhancing the residential leasing experience and bringing a new level of customer-centric service to apartment renters nationwide.
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Job Requirements
- In-market role requiring on-site residence
- 1 plus years of management experience
- strong strategic and organizational skills
- exceptional communication and interpersonal abilities
- customer-focused mindset
- ability to thrive in high-growth startup environment
- data-driven decision making experience
- proactive and detail-oriented
- ability to earn trust and work independently
- hands-on approach to problem solving
Job Qualifications
- Minimum of 1 year management experience
- exceptional communication and interpersonal skills
- ability to develop credibility at all organizational levels
- obsession with customer experience and satisfaction
- experience using data and metrics to drive improvement
- strong organizational and leadership qualities
- proactive ownership style
- ability to work independently and drive results with minimal supervision
- hands-on mentality to get things done
- strategic thinker with attention to detail
Job Duties
- Manage short-term reservations coordinating with booking platforms to maximize occupancy and revenue
- develop and maintain strong relationships with booking platform representatives and property partners
- oversee end-to-end reservation process acting as key point of contact to ensure guest satisfaction
- handle guest inquiries support requests and ticket resolutions efficiently
- form partnerships with and oversee property housekeeping teams
- evaluate property and home condition ensuring inventory meets Landing standards
- oversee market metrics
- monitor and resolve member support tickets through all member communication channels
- act as liaison with property management to resolve maintenance requests address member concerns and execute new leases
- simultaneously complete multiple daily tasks and build processes for the future
- evaluate market performance against key performance indicators including net promoter score customer satisfaction survey cleaning quality and market growth
- build weekly market performance reports and present to field operations leaders
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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