Hospitality Manager

Bensalem, PA, USA|

Job Overview

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

inclusive work environment

Job Description

Topgolf Entertainment Group is a global sports and entertainment community renowned for delivering an unmatched combination of golf, games, music, and food to diverse audiences. As an industry leader, Topgolf prides itself on creating memorable experiences through innovative entertainment venues where guests of all ages can connect and enjoy themselves in a vibrant, inclusive environment. With a strong emphasis on quality, service, and community engagement, Topgolf continues to expand its presence worldwide while upholding core values of equity, respect, and teamwork among employees and patrons alike.

The role of Training Manager at Topgolf is pivotal to maintaining the high stand... Show More

Job Requirements

Bachelor's degree in hospitality management, training and development, or a related field
Proven experience as a training manager in the hospitality industry
Excellent knowledge of hospitality principles, guest service, and etiquette
Effective communication and interpersonal skills
Experience with learning management systems (LMS) is preferred
Ability to assess training needs and develop customized training solutions

Job Qualifications

Bachelor's degree in hospitality management, training and development, or a related field
Master’s degree is a plus
Proven experience as a training manager in the hospitality industry
Excellent knowledge of hospitality principles, guest service, and etiquette
Effective communication and interpersonal skills
Experience with learning management systems (LMS) is preferred
Ability to assess training needs and develop customized training solutions

Job Duties

Set up and run hiring events to keep up with venue staffing needs
Collaborate with department heads to identify specific training gaps or needs for hospitality staff
Deliver engaging training programs for managers and associates
Organize and inventory training materials, manuals, and resources to support training initiatives
Evaluate the effectiveness of training programs through assessments and feedback, making improvements as necessary
Coordinate and schedule training sessions to ensure all staff receive proper training
Monitor the performance and progress of trainees, providing coaching and additional support when required
Stay updated on industry trends and best practices in hospitality training

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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