Hospitality General Manager, Residential Operations - Pierson Dining
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,000.00 - $120,500.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Tuition Assistance
Professional development opportunities
Job Description
Yale University, located in New Haven, Connecticut, is renowned for its commitment to academic excellence, research innovation, and fostering an inclusive community where diverse talents thrive. As one of the world’s leading educational institutions, Yale is dedicated to creating a better tomorrow through its various initiatives and by providing exceptional services to its faculty, staff, and students. Part of Yale's comprehensive campus experience is its dining services, which ensure that the university community has access to high-quality meals prepared and served with care and professionalism. Employment at Yale offers individuals not only a chance to work in a prestigious environment... Show More
Job Requirements
- Bachelor’s degree in Hotel or Restaurant Administration or related field
- Four years of food service management experience
- Certification in a food protection program
- Ability to stand for sustained periods
- Frequent bending
- Ability to lift and carry supplies and equipment up to 25 pounds
- Willingness to work on-site full time
- Ability to manage and supervise unionized staff
- Effective communication skills
Job Qualifications
- Bachelor’s degree in Hotel or Restaurant Administration or a related field
- Four years of food service management experience or an equivalent combination of education and experience
- Certification in a food protection program
- Well-developed leadership, oral and written communication skills
- Ability to supervise and train bargaining unit employees effectively
- Strong ability with food service management systems, recipe development/menu management systems, database management, inventory management systems, point of sales technology, Microsoft Office, internet, and e-mail
- Proven project management, organizational, analytical, and consultative skills
- Knowledge of retail storefront and large-scale food production and service processes
- Demonstrated commitment to diversity, equity, inclusion, and belonging
Job Duties
- Direct the preparation, production, and service of meals utilizing a standardized recipe file and established departmental policies and procedures
- Develop and monitor the operating budget and provide weekly updates
- process weekly payrolls and maintain necessary documentation
- Supervise and coordinate the activities of dining hall staff, consisting of cooks, pantry workers, general service assistants, desk attendants, student workers, and in some locations, an Assistant Manager and/or Manager-in-Training
- Provide ongoing coaching, training, guidance, and direction to staff members
- maintain positive employee relations and resolve issues in a timely and proactive manner
- responsible for performance management of staff
- participate in and respond to grievances
- Forecast meal counts and determine production quantities for menu items
- prepare orders for food, cleaning supplies, paper products, small utensils, and other products as required
- Supervise receiving and storage activities
- responsible for sanitation and security of all storage facilities
- maintain inventory records as instructed
- Direct the processing and preparation of food for catered events
- coordinate arrangements with catering personnel to service events and supervise the service of the event
- determine costs, compile, Dining Manager and submit billing information
- Maintain excellent customer relations with masters, faculty, staff, and students
- Provide unit sanitation and adherence to proper food handling procedures
- Responsible for customer admittance procedures and records including cash control
- May perform other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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