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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.75 - $20.50
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Professional development opportunities
Flexible work schedule
team events
Travel opportunities
Job Description
Rated Sports Group (RSG) is a leading organization that operates some of North America's largest youth sports tournaments, uniting thousands of teams, players, coaches, and families each year. The company is renowned for delivering exceptional on-site and travel experiences by combining seamless logistics, strong hotel partnerships, and excellent customer care. With a dedication to fostering memorable experiences for youth sports participants, RSG has established itself as the trusted coordinator of large-scale sporting events across multiple regions in North America. Their efficient event management framework supports thousands of participants, ensuring every detail—from accommodation to game day logistics—is managed professionally and efficiently.Show More
Job Requirements
- 3+ years of experience in hospitality, travel, or customer service
- Strong communication and organization skills
- Ability to multitask and pay attention to detail
- Experience with hotel systems, CRM tools, or housing portals preferred
- Willingness to travel occasionally on weekends
- Positive, solution-oriented mindset
Job Qualifications
- 3+ years of experience in hospitality, travel, or customer service
- Excellent communication and organization skills
- Strong attention to detail and ability to multitask in fast-paced environments
- Experience with hotel systems, CRM tools, or housing portals preferred
- Positive, solution-oriented mindset
- Willingness to travel on select weekends
Job Duties
- Serve as the first point of contact for all housing-related inquiries from teams, coaches, and families - providing timely, professional, and personalized support via phone, email, and CRM systems
- Foster and maintain positive relationships with hotel partners and guests through consistent, professional communication and proactive follow-up
- Coordinate with hotels to confirm reservations, ensuring all booking details (confirmation numbers, guest names, room types, and dates) are accurate and complete
- Document and track all communications, confirmations, and updates to maintain full accuracy and accountability
- Review and verify final hotel rooming lists one week prior to team arrivals, resolving any discrepancies directly with hotels
- Manage reservation changes, group block modifications, cancellations, and special accommodation requests (ADA, early check-in, late check-out, suite upgrades, etc.)
- Proactively communicate housing deadlines, rate details, and event policies to team managers to ensure smooth, on-time bookings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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