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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.75 - $25.56
Work Schedule
Standard Hours
Benefits
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement plan with BJC match
Tuition Assistance
Paid Time Off
Adoption assistance
Job Description
Barnes-Jewish Hospital at Washington University Medical Center stands as the largest hospital in Missouri and is consistently recognized as one of the nation’s top hospitals by U.S. News & World Report. It is a prestigious institution comprising a dedicated team of full-time academic faculty and community physicians affiliated with Washington University School of Medicine. The hospital is further supported by a skilled house staff including residents, interns, fellows, and other medical professionals. Renowned for its exemplary nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to receive Magnet Hospital certification from the American Nurses Credentialing Center, highlighting its... Show More
Job Requirements
- High school diploma or GED
- 2-5 years of relevant experience
- Ability to communicate effectively
- Customer service experience a plus
- Healthcare experience a plus
- Ability to support office operations and multitask
- Available Monday through Friday 8 a.m. to 4:30 p.m.
- No supervisor experience required
Job Qualifications
- High school diploma or GED
- Associate's degree preferred
- 2-5 years of relevant experience preferred
- Customer service experience
- Healthcare experience is a plus
- Ability to communicate effectively and empathetically
- Strong organizational and multitasking skills
Job Duties
- Performs front office duties, takes incoming calls, tracks inventory, compiles data, prepares reports, covers the concierge desks as needed and provides support to concierge volunteers
- Responsible for providing non-medical guidance and assistance to patients and families
- Acts as a communication liaison, to hear and understand a patient’s individual needs, desires, and concerns
- Guides and connects the patient and family to a range of non-medical services, amenities, and information that can support effective healing and ensure a positive patient care experience
- Visits VIP patients daily and follows up with correspondence upon discharge
- Rounds on inpatients ensuring an excellent patient experience
- Assists and supports orientation and training of new concierge, as well as assisting Lead Concierge in completion of daily tasks, database maintenance and service tracking
- Serves as a link between patients/families and private services to provide additional amenities
- Consults with department leadership throughout the hospital to find out how they can meet the needs of newly admitted patients and those who stay for extended periods
- Organizes services to help patients, families and visitors with daily needs that may otherwise be difficult to meet in a hospital setting
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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