Job Overview
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Mileage reimbursement
Job Description
The role being offered is for a Hospitality Concierge positioned specifically within the memory care unit referred to as Reflections. This position plays a pivotal role in ensuring that residents experience a smooth and comfortable admission process. The Hospitality Concierge acts as the primary liaison between the new residents, their families, and various departments within the community. A key part of the role is to provide the highest degree of personal attention and excellent customer care during the initial transition period and throughout the residents' time in the facility. This involves constant communication with care staff and managers to identify... Show More
Job Requirements
- Must have a driver’s license
- Experience in senior care or hospitality
- Excellent communication skills
- Ability to coordinate with multiple departments
- Ability to manage time effectively
- Commitment to providing excellent resident customer service
Job Qualifications
- Experience in senior living or hospitality services
- Strong interpersonal and communication skills
- Ability to work collaboratively with diverse teams
- Compassionate attitude towards elderly residents and their families
- Organizational skills to manage multiple tasks and schedules
- Previous experience in a concierge or similar customer-service role preferred
- Valid driver’s license
Job Duties
- Meet with managers and care staff daily to discuss new admissions, concerns, and changes
- Act as a liaison between residents, families, and departments to meet resident needs
- Maintain open and ongoing communication with residents, families, and team members
- Review menus and collect meal choices for the Room Service program as requested by families
- Manage resident personal inventory and contact families regarding needs
- Coordinate daily social hour in collaboration with Dining Services and serve in the Reflections Serenade dining room prior to dinner
- Coordinate trips with the Escapades department
- Communicate daily with care management team regarding Reflections Serenade unit operations and resident needs
Job Qualifications
Experience
No experience required
Job Location
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