Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $100,000.00 - $120,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Paid holidays
Retirement Plan
bonus potential
Professional development opportunities
Job Description
Mumm Napa is a renowned premium winery and visitor center located in the heart of California's Napa Valley, known for its exquisite sparkling wines and exceptional hospitality. The company prides itself on creating memorable experiences for visitors, pairing high-quality wines with engaging storytelling and exceptional customer service. Mumm Napa blends tradition with innovation, operating a high-volume tasting room and event space that attracts wine enthusiasts from around the world. With a dedicated team of wine experts, hospitality professionals, and event planners, the winery continually strives to deliver excellence in guest experience, brand engagement, and direct-to-consumer sales. The establishment offers a... Show More
Job Requirements
- Bachelor's degree in marketing, tourism, recreation, or related field
- 8-10 years tasting room management experience
- Excellent hospitality, sales, and communication skills
- Strong business acumen with P&L management
- Highly organized and able to multitask
- Leadership experience managing large teams
- Knowledge and passion for wine including viticulture and winemaking
- Analytical and problem-solving skills
- Proficiency in MS Office programs
- Availability to work Saturdays and Sundays and some evenings
- Current driver's license
- Ability to perform physical work in a field environment
- Willingness to travel intra/interstate
- Ability to work some out of hours
Job Qualifications
- Bachelor's degree in marketing, tourism, recreation, or related field
- 8-10 years tasting room management experience, preferably at a high-volume location
- Excellent hospitality, sales, and communication skills
- Strong business acumen and P&L management
- Ability to conduct financial analysis and track KPIs
- Highly organized and able to multitask
- Leadership experience managing large teams (15+ people)
- Proven ability to train, manage and motivate staff
- Basic to advanced knowledge and passion for wine including viticulture and winemaking
- Analytical and problem-solving skills
- Bilingual skills a plus
- Proficient in MS Office, especially Excel and PowerPoint
- Restaurant reservation and table management experience a plus
- Availability to work weekends and some evenings
Job Duties
- Visionary leadership and management of hospitality staff and guest experience
- Staff hiring, orientation, onboarding and management of ongoing training curriculum
- Manage annual training programming to deliver best in class consumer and trade experiences
- Oversee organization structure and efficient delegation of duties
- Conduct ongoing performance discussions and evaluations based on hospitality, brand storytelling, wine knowledge, sales productivity, club conversion, company policies and teamwork
- Calculate payroll and commissions for full time and part time employees
- Assess incentive programs for direct sales team
- Communicate safety topics, sales goals, pricing, product releases and marketing promotions to staff daily
- Maintain confidentiality and discretion in sensitive communications
- Deliver annual sales plan and P&L targets
- Lead and direct all activities related to running the Visitor Center and achieving business priorities
- Conduct business and financial reviews
- Evaluate sales performance and identify opportunities and risks
- Train staff as brand and wine experts to deliver exceptional tasting and event experiences
- Lead safety management and enforce sustainability policies
- Manage daily business functions including opening and closing procedures
- Support marketing plans to increase visitor numbers and sales
- Execute operational playbook
- Maintain POS system accuracy and inventory management
- Ensure compliance with permits and safety codes
- Provide coaching and host guests as needed
- Respond to customer requests and social media reviews
- Plan and execute trade and consumer events
- Manage event budgets and staffing
- Quantify business objectives and appraise performance
- Define leadership competencies and development plans
- Set staff expectations and provide feedback and recognition
- Coach and mentor team members
- Foster a results-driven environment
- Serve as a role model
- Collaborate with HR on training programs
- Provide mentoring to winery technical staff
- Create a rewarding work environment
OysterLink connects hospitality employers and applicants.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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