Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Salary
Rate:
Range $50,500.00 - $81,100.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus potential
Retirement Plan
Employee Discounts
Professional Development
Job Description
Mumm Napa is a leading winery and hospitality establishment renowned for its dedication to delivering exceptional wine tasting experiences, outstanding guest service, and a commitment to quality and innovation in the wine industry. As a well-established name in the Napa Valley wine region, Mumm Napa combines a rich heritage with modern winemaking techniques to provide guests with unique and memorable interactions centered around premium sparkling wines. The company maintains a strong focus on sustainability, customer engagement, and employee development.
We are currently seeking a highly skilled and experienced Tasting Room Manager to lead our hospitality team and oversee a... Show More
We are currently seeking a highly skilled and experienced Tasting Room Manager to lead our hospitality team and oversee a... Show More
Job Requirements
- Bachelor's degree in marketing, tourism, recreation, or related field
- 8-10 years tasting room management experience including inventory and people management
- Excellent hospitality, sales, and communication skills
- Strong business acumen and P&L management
- Highly organized and able to multi-task
- Leadership experience managing large teams
- Proven ability to train, manage and motivate staff
- Basic to advanced knowledge of wine including viticulture and winemaking
- Analytical and problem-solving skills
- Bilingual in English and another language is a plus
- Proficient in MS Office especially Excel and PowerPoint
- Willingness to work weekends and some evenings for events
- Some out of hours work may be required
- Intra/interstate travel as required
- Current driver's license
- Ability to perform moderate physical activity including movement and lifting
Job Qualifications
- Bachelor's degree in marketing, tourism, recreation, or related field
- 8-10 years tasting room management experience including inventory and people management preferably at a high-volume tasting room
- Excellent hospitality, sales, and communication skills
- Strong business acumen, P&L management, ability to conduct financial analysis and track KPIs
- Highly organized and able to multi-task
- Leadership experience managing large teams of 15 or more
- Proven ability to train, manage and motivate staff
- Basic to advanced knowledge and passion for wine including viticulture and winemaking
- Analytical and problem-solving skills to identify risks and opportunities
- Bilingual in English and another language is a plus
- Proficient in MS Office programs especially Excel and PowerPoint
- Restaurant reservation and table management experience is a plus
- Willingness to work weekends and some evenings for events
- MBA preferred
Job Duties
- Visionary leadership and management of hospitality staff and guest experience
- Staff hiring, orientation, onboarding and management of ongoing training curriculum
- Manage annual training programming to deliver best in class consumer and trade experiences
- Oversee organization structure and efficient delegation of duties
- Ongoing performance discussions and evaluations based on hospitality, brand storytelling, wine knowledge, sales productivity, club conversion, company policies and teamwork
- Payroll and commissions calculations for full time and part time employees
- Assessment of incentive programs for direct sales team
- Consistent and effective communication of safety topics, sales goals, pricing, product releases and marketing promotions to staff on a daily basis
- Business ownership to deliver annual sales plan and P&L targets
- Lead and direct all activities related to running the Visitor Center and achieving Hospitality/Direct-to-Consumer business priorities including guest experience, brand storytelling, consumer acquisition, club conversion, profit generation, event revenue targets, innovating for future growth, and employee satisfaction and development
- Deliver business reviews with management team and cross-functional as necessary
- Lead monthly financial reviews of business performance
- Evaluate Visitor Center sales performance, identifying opportunities and risks
- Ensure staff members are trained as brand and wine experts, equipped to deliver our unique and differentiated brand story with guests and deliver exceptional tasting and event experiences
- Safety management by leading and enforcing the Company's sustainability policies, standards, training and procedures
- Manage daily business functions including consistent opening and closing procedures for each business day
- Support in the execution of marketing plans that increase the number of visitors, spend per person and convert visitors to loyal customers via specialty programs like the Wine Club
- Execution of codified operational model/playbook
- Ensure that the POS system is maintained accurately and kept updated with inventory and transaction changes
- Control and accurately manage on-site wine inventory
- Maintain compliance at all times with use permit, food & safety health codes and responsible hosting requirements
- Assist as needed in the tasting room, to coach employees, observe and manage operational efficiencies and host guests
- Monitor and respond to customer requests, suggestions, or complaints at the winery or posted to social media review outlets
- Planning and execution of events for trade and consumers using creative and organizational talents
- Serve as the creative eye for all events as well as facilitator of budgets, staffing, expenditures, and proper coding of these expenses
- Quantify business objectives, develop a set of standards, clearly communicate expectations and appraise performance against objectives and standards
- Define levels of leadership and functional competencies for staff
- define and support development plans
- Set clear expectations to staff and constantly provide feedback ensuring to provide recognition when appropriate for the results achieved by both individuals and teams
- Support the development of team members through coaching and/or mentoring to help achieve their goals and improve their performance
- Foster a results driven environment through teamwork and demonstration of the PR values
- Be a role model to all Mumm Napa employees
- Identify the training program in conjunction with the HR department
- Provide mentoring and training to winery technical staff
- Create a stimulating and rewarding work environment resulting in job satisfaction and an efficient cost effective packaging operation
- Perform all related duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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