Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $27.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Flexible Schedule
Career development opportunities
Job Description
Hermes Waikiki boutique, part of the prestigious luxury brand Hermes, has been a hallmark of elegance and exceptional client service since its opening in 1989. Situated in the heart of Waikiki and operating as a key member of the Pacific West Region, this boutique offers unparalleled luxury experiences inspired by the rich heritage and artisanal craftsmanship that define the Hermes brand. Hermes is globally recognized not only for its exquisite handcrafted products but also for its unique commitment to artisanship, sustainability, and a humanist approach to business. The company operates as an independent, family-owned entity with more than 15,000 employees... Show More
Job Requirements
- High school diploma or equivalent
- Experience in customer service or hospitality roles preferred
- Excellent interpersonal and communication skills
- Ability to work flexible hours including evenings, weekends, and holidays
- Ability to stand for extended periods
- Strong organizational skills
- Attentiveness to detail
- Capacity to multitask efficiently
- Professional and polite demeanor
- Willingness to learn about Hermes products and services
- Proactive attitude towards providing exceptional client service
- Ability to handle a fast-paced work environment
- Basic knowledge of the local area
- Ability to collaborate effectively with team members
Job Qualifications
- High interest in learning about all the Hermès métiers, history and art collection
- Strong communication skills, offering warmth and graciousness in all interactions
- Excellent customer service skills and a friendly disposition
- Proactivity in taking care of customers in a calm, professional, and polite manner
- Ability to provide information about the neighborhood, store services and other customer inquiries
- Experience in a similar retail environment, or as a Concierge or Host in other high-end environments such as hotel and fine-dining
- Works collaboratively and excels in fast-paced environment with continuously changing priorities
- Demonstrates high level of attention to detail and ability to anticipate needs
- Knowledge of languages in addition to English is a plus
- Ability to work a flexible schedule according to needs of the business
- Ability to stand for long periods of time
Job Duties
- Create an effortless luxury environment and exceeding expectations in all hospitality services
- Greet and welcome clients as they enter and leave boutique location
- Efficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to appropriate floor or sales associate
- Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner
- Provide bespoke and high touch hospitality service to clients in collaboration with the sales team
- Assist guests and clients with obtaining taxi or car service and support clients into cars assisting with their shopping bags or purchases as necessary
- Provide directions if needed and partner with Concierge/Host team for obtaining car services as needed
- Assist with directions - have general knowledge of store and neighborhood
- Demonstrate working knowledge of all métiers (product categories)
- Provide hospitable services, such as holding umbrellas during inclement weather
- Alert to client service needs at all times to recognize any signs of potential danger and notify Asset Protection of any safety concerns
- Demonstrate flexibility and adaptability to support the needs of the business and all operational duties as needed
- Perform all other duties assigned by supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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