Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $22.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life insurance
Disability insurance
Retirement Plan
Paid Time Off
holiday time off
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Commuter Benefits
Employee assistance program
flexible spending accounts
Paid parental leave
Personal Leave
Job Description
Rapport is a specialized division of FLIK Hospitality Group, which is a member of Compass Group USA. The company focuses on delivering exceptional hospitality services, emphasizing guest and employee services, meeting and event planning, and conference center management. Unlike traditional recruitment agencies, Rapport is committed to direct employment without temporary contracts. This approach supports long-term career development and provides employees, who they refer to as ambassadors, with comprehensive benefits and growth opportunities. The workplace culture at Rapport is one of inclusivity and global collaboration, where ambassadors are encouraged to grow their skills and pursue career aspirations with dedicated training and... Show More
Job Requirements
- High school diploma or equivalent
- two to three years experience in hospitality or corporate client service roles
- ability to lift up to 50 lbs
- strong communication skills
- basic computer proficiency
- punctuality and reliability
- ability to work under pressure
- commitment to confidentiality and ethical conduct
- willingness to follow security, fire, health and safety guidelines
- ability to perform physical duties as required
Job Qualifications
- A genuine sense of hospitality with a commitment to delivering the Platinum Service standard
- ability to work under pressure, prioritize tasks, and handle multiple responsibilities while interacting with the public
- excellent listening and oral communication skills
- basic computer skills and knowledge of office technology and equipment
- punctual, dependable and dedicated to operational excellence
- discreet, ethical and committed to maintaining confidentiality
- professional approach with ownership and responsibility mindset
- two to three years experience in client service, housekeeping, porter or houseman roles within hospitality or corporate environments
Job Duties
- Provide high-level internal and external customer support
- restock office, kitchen, and pantry supplies
- prepare and maintain conference rooms for executive and client meetings, align all furniture to ensure a welcoming look
- set up all conference rooms for new and continuing meetings
- ability to move and lift conference furniture up to 50 lbs
- ensure all trash is cleared at regular intervals
- maintain and report all maintenance-related issues
- greet employees and visitors, welcome visitors with a smile and maintain eye contact
- speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest
- ensure cleanliness of all office spaces including open work areas, conference rooms, lobby, and kitchen
- coordinate and arrange office equipment repairs and maintenance
- carry out instructions for security, fire, health and safety guidelines
- provide first-line support for basic office technology
- general administrative support
- interface with vendors to provide seamless customer support
- respond to inquiries and anticipate customer needs
- communicate effectively with peers verbally and in writing
- maintain kitchen areas to be clean, functional and organized
- maintain awareness of business activity and communicate updates
- communicate and interact effectively with other departments
- conduct opening and closing walkthroughs
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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